Experience

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  Wilder

  Jun 1996 - Oct 1998

  Property accountant

  Prepared financial statements for multiple properties.

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  Five star senior living

  Oct 1998 - Sept 2001

  Property manager

  Property Management Company Real Estate Investment Trust specializing in class A & B office buildings. Managed 10 Class A and B office buildings from 40k – 175k sq. ft. Showed available space to perspective tenants, sent lease proposals to existing and new tenants. Managed tenant build outs and service contracts. Managed 15 Engineers and maintenance personnel.

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  Boston properties (bxp)

  Sept 2001 - Apr 2004

  Property manager

  Real Estate Investment Trust specializing in developing and managing class A office buildings. Managed 3 Downtown Boston Class A office buildings over 2 million sq. ft. Maintained high level of customer service by responding to tenants’ needs and requests. Met with customers to understand current and future needs as part of tenant retention program.

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  Miracle method surface refinishing

  Apr 2004 - Jun 2009

  Owner

  Largest national refinishing company specializing in re-glazing of bathtubs, tiles and showers. Converted leads to qualified customers by discussing projects over the phone. Scheduled estimates and performed in-home estimates, closed sales on the spot 60% of the time. Ranked 2nd among all 75 franchises by a secret shopper agency in 2006 for phone skills and customer service. Performed weekly prospecting by visiting managers of apartment buildings. Met with commercial customers to determine needs and negotiated pricing. Maintained quality control by following up with customers at the completion of work. Show less

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  Advanced floor care plus

  Aug 2008 - Oct 2012

  Owner

  Carpet cleaning company servicing residential and commercial customers Grew customer base from zero to over 1,000 in 2 years while achieving profit margins of 75%. Created sales funnel to generate leads and converted leads to customers via phone and or email. Up-sold services and products when opportunity existed. Developed and maintained relationships with commercial and re-occurring customers.

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  Cit direct capital

  Oct 2012 - Aug 2013

  Finance manager

  Assist small and medium size companies obtain financing for equipment and working capital.

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  Sales & marketing consultant

  Aug 2013 - Mar 2015

  Consultant marketing

  Assist small businesses with internet marketing, lead generation and lead conversion. Clients included: Real Estate Agent, Law Firm, Home Remodeler, and a Financial Planner. Optimize websites, create and implement paid ads. Design, launch and publish websites, blogs and press releases. Design e-mail marketing campaigns and CRM programs (Salesforce) to manage contacts.

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  Liberty mutual insurance

  Mar 2015 - Dec 2019

  Facility services manager

  Managed campus which includes two office buildings, 350k and 250k sq. ft. and 17k sq. ft. print facility.

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  Abm industries

  Mar 2021 - now

  Facility manager / operations manager

  Responsible for $13 million Integrated Facility Management (IFM) account.