Experience

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  Ibm global services

  Aug 2008 - Oct 2010

  Systems analyst

  ✔ Conducted development and support activities for high-platform legacy systems, in COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.✔ Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.✔ Production monitoring, incident analysis and application of improvements to eliminate root causes Show less

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  Capgemini

  Oct 2010 - Jun 2011

  Systems analyst

  ✔ Worked as a systems analyst on the IT improvements project, developing the new system responsible for trading Bradesco bank's banking products.✔ Led the development of one of the new system integrations.✔ Conducted development and support activities for high-platform legacy systems, in COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.✔ Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.✔ Production monitoring, incident analysis and application of improvements to eliminate root causes Show less

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  E-core

  Jun 2011 - Mar 2012

  Systems analyst

  ✔ Conducted development and support activities for legacy high-platform systems, in the COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.✔ Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.✔ Production monitoring, incident analysis and application of improvements to eliminate root causes Show less

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  Ibm

  Apr 2012 - Sept 2013

  Systems analyst

  ✔ Supported AT&T global billing system.✔ Supported Sulamerica seguros legacy systems.✔ Conducted development and support activities for legacy high-platform systems, in the COBOL language, for large companies in the telecommunications, electricity, insurance and banking sectors.✔ Requirements gathering, preparation of technical specifications, preparation of test scripts, programming in Cobol/DB2/VSAM, execution of tests, identification and correction of defects in projects for new functionalities, improvements and maintenance.✔ Production monitoring, incident analysis and application of improvements to eliminate root causes Show less

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  L3 it is about people

  Mar 2014 - Jun 2018

  Crm project consultant and solution implementation leader

  ✔ Leadership in implementing Dynamics 365 CRM for public and private sector clients, promoting digital transformation and corporate system integration.✔ Coordinating all project phases, from requirements gathering to final delivery, ensuring quality, meeting deadlines, and aligning with stakeholder expectations.✔ Facilitating strategic meetings with clients, promoting alignment of expectations, prioritization of demands, and planning of deliveries.✔ Conducting technical workshops and training sessions, ensuring efficient adoption of solutions and alignment between internal teams and clients.✔ Conducting and articulating negotiations on deadlines, scopes, and deliveries with customers and suppliers, ensuring strategic solutions, minimizing risks, and efficient project execution. Show less

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  Natura

  Jun 2018 - Nov 2018

  Crm project consultant and solution implementation leader

  ✔ Leadership in implementing Microsoft Dynamics 365 CRM for customer and consultant service operations at Natura, with over 300 service positions, ensuring integration with SAP systems and business intelligence solutions, optimizing workflows and commercial operations.✔ Developing and deploying an Azure-based chatbot, reducing average service time by 40% and increasing overall contact center efficiency.✔ Coordinating cross-functional teams, promoting collaboration between technical and business teams to ensure strategic alignment and operational efficiency.✔ Conducting internal and external training, promoting the adoption of Dynamics 365 CRM, ensuring autonomy and engagement in utilizing the solutions. Show less

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  Ccr s.a.

  Nov 2018 - Jun 2024

  ✔ Leadership of a team of 20 IT professionals, including project managers, technical leaders, and product analysts, delivering high-impact corporate solutions encompassing critical areas: financial planning, legal, governance, ESG, compliance, auditing, internal controls, social responsibility, communication, branding, customer experience, engineering, and operational management for subways, trains, airports, and highways, and ITSM solutions.✔ Defining and implementing strategies for digital transformation projects, including the development of mobile applications for highways and subways, intranet modernization, and corporate website redesign with CMS Adobe AEM, optimizing customer experience.✔ Acting as an IT Business Partner, building and strengthening relationships with multiple stakeholders, including Directors, Senior Managers, and technical and business leaders. Strategic interface with areas such as Legal, Administrative Back-office, Branding, and Communication, Customer Experience, ESG, and Compliance, ensuring alignment, engagement, and success in implementing critical initiatives.✔ Conducting and articulating negotiations on deadlines, scopes, and deliveries with customers and suppliers, ensuring strategic solutions, minimizing risks, and efficient project execution.✔ Managing an annual budget ranging from 10 to 20 million reais in CAPEX/OPEX.✔ Continuous management and operation of corporate systems, ensuring stability, performance, and availability for critical business areas.✔ Defining and tracking performance indicators (KPIs) to monitor system efficiency, SLA for call handling, and maintenance.✔ Strategic supplier and contract management, ensuring quality services and compliance with IT governance.✔ Ensuring system integration with business processes, promoting synergy between IT and operational areas.✔ Defining capacity planning strategies, conducting efficient recruitment and allocation of professionals to meet project demands. Show less ✔ Strategic management of IT projects and operations, using traditional, hybrid, and agile methods and frameworks such as Scrum and Kanban, ensuring on-time, scope, and budget deliveries aligned with corporate objectives.✔ Support and operation management of corporate systems, ensuring high availability, efficient support, and compliance with information security policies.✔ Financial management and resource allocation (CAPEX/OPEX), ensuring optimization of technological investments and maximizing business impact.✔ Leadership of multidisciplinary teams, focusing on the development and implementation of digital platforms and products.✔ Risk management and regulatory compliance, implementing mitigation plans, and ensuring adherence to technical and IT governance standards.✔ Review and modernization of organizational processes, transforming AS IS workflows to TO BE, aligning IT with business strategies.✔ Supplier and contract coordination, ensuring quality, compliance, and technical-financial alignment. Show less

  • Corporate Systems Coordinator

    Jan 2021 - Jun 2024

  • Senior IT Project Manager

    Nov 2018 - Dec 2020
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  L3 it is about people

  Aug 2024 - now

  Digital transformation delivery manager

  ✔ Management and leadership in implementing a generative AI-based virtual tutor for a System S entity, providing adaptive support for 25,000 high school students. The solution utilized Azure OpenAI, Copilot Studio, and Power Platform, delivering personalized, interactive responses and content recommendations to enhance learning.✔ Management and leadership of a hyper-automation (RPA) project for managing timekeeping, vacation, and invoice receipt processes.✔ Conducting POCs and MVPs for innovation and business process automation, including generative AI-based virtual agents and chatbots, exploring new technologies to improve operational efficiency and user experience.✔ Performance and contract governance management, ensuring compliance with SLAs and service standards, while proactively resolving operational challenges.✔ Leadership of agile squads and multidisciplinary teams, promoting an agile culture, collaboration, and high performance in project execution and operational support. Facilitating and supervising Scrum ceremonies (Sprint Plannings, Dailies, Reviews, and Retrospectives), ensuring iterative deliveries and continuous improvement.✔ Data analysis and monitoring of strategic metrics, evaluating operational trends and key indicators such as Contribution Margin and Net Promoter Score (NPS) to optimize processes, enhance customer experience, and drive company results.✔ Business risk management, identifying, mitigating, and escalating potential operational and strategic impacts, ensuring alignment with customer expectations.✔ Facilitating regular stakeholder meetings, ensuring alignment of expectations, progress reporting, and identifying new opportunities. Show less