Experience

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  Never alone computers

  Jan 2007 - Jan 2008

  Technician / server administrator

  ► Worked for an independent computer services & solutions firm providing IT services to clients in the Oil & Gas Industry, Law Firms, Title Companies, Campgrounds, and Medical Offices.► Managed data backups, configured servers, responded to customer support requests, and solved user issues.

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  Mezzo consulting

  Jan 2008 - Jan 2009

  It consultant / location manager

  ► As IT Consultant / Location Manager, answered and responded to client requests, analyzed and resolved customer's technical issues, configured networks, and assisted clients in installation and repair of software.► Played a key role in managing the team, handled billing issues, maintained daily activity records, and ensured execution of quality customer service.► Performed upgrading and building of custom computers, software installation, as well as maintenance, troubleshooting, and repair of existing units.► Installed and administered networks and managed the design, implementation, and operation of clients’ infrastructure, including Ethernet topologies, routers, servers, UPS, and backup systems. Show less

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  University of louisiana at lafayette

  Jan 2008 - Jan 2009

  Computer services technician

  ► Competitively selected to serve as Computer Services Technician for a university-based research laboratory with 6,000 primates, supporting all staff, computers, servers, printers, peripherals, routers, and maintenance of animal databases.► Tasked with providing technical support and expertise within a helpdesk environment.► Services included troubleshooting computing issues, software and hardware installation and configuration, and optimizing workstations for peak performance► Selected as Lead for a 5-member Computer Services Department team researching disaster recovery issues and best fit for purchasing software. Show less

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  Techpulse

  Jan 2009 - now

  President & ceo

  TechPulse helps growth-minded businesses develop and fine-tune a scalable IT strategy and infrastructure.By helping companies focus on IT strategy, security, support, and overall business scalability, we not only help get better results from their IT, but we also help them build a growth engine for their business.As CEO and President of TechPulse since 2009, I oversee critical operations including technology management, budgeting, and training. My expertise extends to implementing solutions, establishing policies, ensuring network security, and managing clients. At TechPulse, we implement contracts of different sizes and scopes, covering hardware, software, voice, data, and equipment, and we do this by delivering effective solutions through conducting tailored analysis, research, and engineering for specific client business requirements. Show less