Experience

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  Port of houston authority

  Feb 1991 - Jul 1995

  Logistics coordinator / documentation / customer service

  - Responsible for the proper documentation of containers passing through (import/export) the Port of Houston. - The documentation includes booking information, bills of lading,& hazardous materials requirements. - Customs In-bond documentation, container inspections & USDA inspections.- Worked directly with shipping lines, truck lines, and brokers by assisting in the correction of any documentation problems related to their containers trying to enter or leave Barbours Cut.- Processed vessel documentation on import and export containers- Processed documentation for road import and export containers into and out of terminal Show less

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  Smith air, inc.

  Aug 1995 - Feb 1997

  Import coordinator

  - Classified cargo in accordance with the Harmonized Tariff for air and ocean cargo. - Filed and processed U.S. Customs entries for import cargo arriving into the US via ocean and air. - Arranged trucking of the import container from terminal to consignee and arranged the air freight from the airport to consignee.- Arranged for import cargo to be inspected by U.S. Customs at the local C.E.S.- Arranged for import cargo to be fumigated by USDA.- Developed and coordinated land, air and sea transportation from source to destination- Handled & resolved Customer inquiries, conflicts & problems- Excellent Customer Service skills with customers & employees both written & verbal Show less

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  Elite brokerage, inc.

  Feb 1997 - Oct 1997

  Import coordinator

  - Classified cargo in accordance with the Harmonized Tariff for air and ocean cargo. - Filed and processed U.S. Customs entries for import cargo arriving into the US via ocean and air. - Arranged trucking of the import container from terminal to consignee and arranged the air freight from the airport to consignee.- Arranged for import cargo to be inspected by U.S. Customs at the local C.E.S.- Arranged for import cargo to be fumigated by USDA.- Developed and coordinated land, air and sea transportation from source to destination- Handled & resolved Customer inquiries, conflicts & problems- Excellent Customer Service skills with customers & employees both written & verbal Show less

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  World projects international, inc.

  Oct 1997 - Mar 2000

  Export project coordinator

  - Planned, coordinated and executed all shipments from origin to destination with Shipper, Steamship Line and Consignee to include creating all export documentation which includes Ocean Bills of Lading, Packing List, and Commercial Invoices.- Arranged for all export crating for shipments- Prepare ocean bills of lading instructions based on information supplied by forwarders and supply instructions for production and release of ocean bills of lading to steamship lines.- Prepare house bills of lading as required by shippers and their agents.- Proof master ocean bills of lading for accuracy, make corrections and changes as required.- Check freight rates applied by carriers against our service contracts or agreed rates.- Authorize release and supply release instructions to steamship lines.- Distribute copies of ocean bills of lading, house bills of lading and other required documentation to our overseas (destination) offices upon departure of the shipments by vessel.- Book export bookings/containers with Steamship Lines- Invoiced clients according to agreed rates- Handled & resolved Customer inquiries, conflicts & problems- Excellent Customer Service skills with customers & employees both written & verbal Show less

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  Ex-im logistics, inc.

  Mar 2000 - Jul 2001

  Principal, general manager & licensed freight forwarder

  - Obtained Freight Forwarding license & launched own freight forwarding company in support of Hydro-Chem International’s logistic operations - Provided logistic support for Hydro-Chem projects in Portugal, Puerto Rico, UK, Korea and other international Hydro-Chem operations- Developed and coordinated land, air and sea transportation from source to destination and eventual return for the various stages of each Hydro-Chem project - Provided logistic support for other clients' projects in Eritrea, Ghana and Dominican Republic- Prepare ocean bills of lading instructions based on information supplied by forwarders and supply instructions for production and release of ocean bills of lading to steamship lines.- Prepare house bills of lading as required by shippers and their agents.- Proof master ocean bills of lading for accuracy, make corrections and changes as required.- Check freight rates applied by carriers against our service contracts or agreed rates.- Authorize release and supply release instructions to steamship lines.- Distribute copies of ocean bills of lading, house bills of lading and other required documentation to our overseas (destination) offices upon departure of the shipments by vessel.- Excellent Customer Service skills with customers, truck drivers & employees both written & verbal- Book export bookings/containers with Steamship Lines- Invoiced clients according to agreed rates- Handled & resolved Customer inquiries, conflicts & problems Show less

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  Cadeco industries inc.

  Aug 2001 - Feb 2004

  Logistics & traffic manager

  - Overhauled supply chain and logistic procedures for CADECO Industries’ coffee roasting operations - Increased transportation/traffic/logistics efficiency, eliminated per diem charges- Managed $2M in inventory at CADECO’s coffee warehouse- Trained and managed all department employees in logistic procedures- Experience in Inventory Control - Excellent Customer Service skills with customers, truck drivers & employees both written & verbal- Collected, verified & processed Import Broker & Cargo Owner documentation- Handled & resolved Customer inquiries, conflicts & problems Show less

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  Gulf winds international

  Mar 2004 - Feb 2015

  Centralized examination station manager (ces manager) / customer service manager

  July 2005 - February 2015• Prepared inspections, examinations and fumigations as requested by Trade, Enforcement, USDA, FDA & USFW and other US agencies • Planned and Managed Day-to-Day operations to include forecasting daily, weekly, staffing schedules & equipment requirements• Interfaced with Customs and Border Protection (CBP) to coordinate inspections, examinations, fumigations, disposals, reviews and audits• Coordinated transport, inspections, value-added services, delivery distribution, and disposal for clients • Worked with Sales Team and other supporting departments to implement operation excellence with customer needs and requirements • Established, implemented policies & procedures for new C.E.S. near the Barbours Cut and Bayport Terminals• Led business development efforts for C.E.S.• Hired & trained new C.E.S. & coffee warehouse staff/labor• Lead, direct, managed C.E.S. operations to ensure staff complied to company policies and procedures• Helped develop requirements for CES in-house WMS software• Improved process by reviewing labor, equipment & traffic services of C.E.S. & warehouse operations• Provided pricing & quotes to Customers, as well as handled & resolved their inquiries, conflicts & problems• Processed the manipulation and transport of freight under the requirements established by CBP for 3499’s, 7512’s – T&E’s, IT’s, and IE’s• Managed Class 3 bonded warehouse area under the requirements established by CBP COFFEE EXCHANGE WAREHOUSE MANAGER– Gulf Winds International. Houston, TX 03/04 – 04/05• Established 1st NYBOT Coffee Exchange Warehouse in Houston• Developed processes for the movement & storage of NYBOT-traded coffee Show less

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  Texas terminals lp

  Apr 2015 - Jul 2017

  Shipping & receiving manager

  • Planned and Managed Day-to-Day operations to include forecasting daily, weekly, staffing schedules & equipment requirements• Managed all terminal activities to include receiving, storing, picking, and shipping materials• Investigated Service Tickets, resolved customer complaints and identified and implemented solutions• Hired, trained, scheduled, and evaluated staff & labor including 5 CIC’s, 18 road, yard & vessel clerks• Improved truck traffic scheduling for inbound/outbound breakbulk shipments• Established & implemented receiving/delivering procedures using “E-portation" scanner system for warehouse & terminal• Managed, improved shipping/receiving operations resulting in reductions in wait time for trucks• Improved layout of terminal to minimize wait time for road trucks and improve inventory control • Provided customer service by handling & resolving customer inquiries, conflicts & problems• Attend customer meetings to plan the shipping/receiving of project cargo Show less

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  Cadeco industries inc.

  Jul 2017 - Feb 2022

  General manager

  • Overhauled CADECO 3PL 215,0002 ft distribution operation for Wholesome Sweeteners• Planned and Managed Day-to-Day operations to include forecasting daily, weekly, staffing schedules & equipment • Coordinated inbound/outbound product traffic with in-house sweetener packaging production lines • Managed warehouse inventory at 130% capacity for 500+ SKUs by Cycle Count, annual physical inventory counts and inventory reports• Reconfigured and adapted warehouse layout to changing requirements to include 5S process• Consolidated 2 distribution operations (Crane/UNIS ops) into a 349,0002 ft facility • Managed all warehouse activities to include receiving, storing, picking, and shipping materials • Facilitated meetings/actions to improve operational performance to include Daily Safety/Tool Box Topics • Prepared and organized compliance audits covering facility, warehouse safety, food safety and security• Performed monthly facility reviews (“walk throughs") of the warehouse, ensuring the warehouse/dock area are in good condition and that the warehouse/operations team are working safely, effectively, and efficiently and ensuring the facility is audit ready at all times• Managed the handling of equipment ensuring the equipment was well maintained and all users were properly trained on equipment usage and safety• Responsible for QC, productivity, customer service• Meet or exceeded CADECO and Wholesome KPIs and Service Agreements • Investigate Service Tickets, resolved customer complaints and identified and implemented solutions• Recruited, hired, trained and directed management, staff and labor for warehouse• Maintained an average SQF (Safe Quality Food) audit score of 95 over 5 years• Managed operating, labor, equipment, supply and miscellaneous costs• Oversee billing accuracy, labor, equipment, and miscellaneous costs (P&L)• Interfaced with Customs and Border Protection (CBP) to coordinate reviews/audits Show less

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  Ims worldwide, inc

  Feb 2022 - Mar 2023

  Foreign trade zone manager (ftz)

  • Consult for customers’ daily Foreign Trade Zone (FTZ) operations for import/export shipments• Interface with Customs and Border Protection (CBP) to coordinate all inspections, audits and any regulatory issues relating to the operation of the customers’ FTZ• Monitor, document and report all inventory movements to the Bureau of Customs and Border Protection (CBP) including CF3461, CF7501, CF214, CF7512 and CF216• Established and monitor IMSW FTZ team KPI’s• Manage the daily Foreign Trade Zone (FTZ) operations for import/export shipments• Perform system testing of FTZ software to include data interfaces, data integrity and system functionality• Develop and ensure the adherence of departmental SOP’s• Work with warehouse operations and inventory control to identify process improvements• Identify, recruit, hire, train, and direct management of a 6-member FTZ team• Process improvement initiatives for IMSW FTZ team Show less

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  Johnson controls

  Jun 2023 - now

  Warehouse manager