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Kripal Singh

Kripal Singh

Followers of Kripal Singh2000 followers
location of Kripal SinghHyderabad, Telangana, India

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  • Timeline

  • About me

    Operations Manager III at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  • Education

    • Sikkim Manipal University - Distance Education

      2007 - 2011
      Bachelor of Business Administration (BBA) Business Administration and Management, General A

  • Experience

    • GENPACT

      Feb 2008 - Sept 2015

      Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.Undertaking HR activities as neededActing as an escalation point where difficult or controversial calls are received.Producing statistics and management reports.Representing the Service Desk at meetingsLiaising with senior management & change management.Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk.Assisting Analysts in providing first line support when workloads are high, or where additional experience is required. Show less

      • Assistant Manager

        Oct 2014 - Sept 2015

      • Management Trainee

        Feb 2008 - Oct 2014

    • Sutherland Global Services

      Sept 2015 - May 2017
      Senior Team Manager

    • Amazon

      Jun 2017 - Dec 2024

      • Operations Manager III - Policy Risk Investigations

        Nov 2020 - Dec 2024

      • Operations Manager II- Policy Risk Investigations

        Jun 2017 - Nov 2020

  • Licenses & Certifications

    • ITIL V3 Foundation Certified

      APMG-International
      Jan 2012