Experience

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  Genpact

  Feb 2008 - Sept 2015

  Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.Undertaking HR activities as neededActing as an escalation point where difficult or controversial calls are received.Producing statistics and management reports.Representing the Service Desk at meetingsLiaising with senior management & change management.Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk.Assisting Analysts in providing first line support when workloads are high, or where additional experience is required. Show less

  • Assistant Manager

    Oct 2014 - Sept 2015

  • Management Trainee

    Feb 2008 - Oct 2014
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  Sutherland global services

  Sept 2015 - May 2017

  Senior team manager
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  Amazon

  Jun 2017 - Dec 2024

  • Operations Manager III - Policy Risk Investigations

    Nov 2020 - Dec 2024

  • Operations Manager II- Policy Risk Investigations

    Jun 2017 - Nov 2020