Ankur Annand

Experience

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  Matrix Business Services India Private Limited

  Jan 2010 - Aug 2010

  Consultant

  • Focus on HR functions which include Background Verification, Employee Relations, Maintaining Database and MIS which comes between Recruitment and Selection Process• Responsible for analysing data on various research parameters • Handling client queries & escalations• Ensuring SLA closure: Productivity-Capacity Based Turnaround Time (TAT) through Time studies & Capacity Planning and Accuracy Base-Lining• Timely delivery of Final Reports to the Clients with in the TimeLine• Identifying areas of improvement within team & translating these into development plans• Ensure authenticity & integrity of work done by team members• Coordinating within various teams/functions to ensure seamless client delivery• Undertaking projects of removing unnecessary procedures in the process for its efficient function• Achieve the SLA (Service level agreement) on day-to-day basis.• Persistently achieve the daily/weekly/monthly target.• Generation, collation and distribution of MIS reports for the operations team• Maintaining records of existing contractual terms and conditions• Up-skilling the new consultants on their areas of improvement involving on-calls and off-calls behaviour• Responsible for achieving all Service Level Agreements pertaining to quality, talk time and Customer Satisfaction and keep the leadership informed about the metrics Show less

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  KPMG

  Sept 2010 - Apr 2012

  Executive

  • Entering information provided from softcopy in online authorization form• Working on Back Plan and Live Data• Knowledge of all the Health Care Insurance Products applied by US• Converting all the provided data in electronic data

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  Genpact Headstrong Capital Markets

  Apr 2012 - Jun 2017

  Assistant Manager

  • To manage Information Security, Confidentiality, & Integrity of data provided by Client.• Coordinating with the Client – SPOC per day and maintaining a Healthy Relationship with them.• Liaise with the External Background Verification Teams, sub vendors, direct / indirect Verifiers of Institutions and Companies

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  Samsung India Electronics Private Limited

  Jul 2017 - now

  Assistant Manager

  To carry each & every employee verification Joining MENA (Middle East & North Africa) & Samsung India• To work pro-actively on applied tickets in SR Tool • To pick up SR in within 2 hours post receiving the ticket raised by Subsidiary HR• Put the ticket in waiting immediately after take my SR• Validate the documents and update details of case received in Master tracker• Mark email for pending docs to recruiter if any and also mark email to candidate for BGV & Medical basis grade (within 24 hours)• To call candidate & inform about the process of BGV & Medical - Document collection & arranging Medical Test• Follow up with Candidate and Recruiter for docs and initiate BGV in 7 working days• Remove the ticket from waiting after initiating BGV and provide solution• Liaise with the Internal Samsung DM team to provide all the Employee Data & Documents for creating GEN ID• To raise Joining Confirmation for an employee on his/her Joining day • To manage Information Security, Confidentiality, & Integrity of data provided by Recruiter & Candidate.• Coordinating with the BGV vendor – SPOC per day and maintaining a Healthy Relationship with them.• Liaise with the External Background Verification Teams, sub vendors, direct / indirect Verifiers of Institutions and Companies• Monitoring and Capturing on Time Lines• Carrying out activities including compliance checking, reference and identity checks, employment checks, education check, address check, HR feedback check, eligibility to work checks, criminal checks, Court Checks and DBS (Criminal) checks• Carrying out Medical Check-up for each & every employee Joining Samsung India Electronics Private Limited Pan India through IHO & Apollo• Conducting Quality Auditing Experiences • Liaise with the Internal Samsung DM team to provide all the Employee Data & Documents for creating GEN ID• To raise Joining Confirmation for an employee on his/her Joining day Show less

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  Samsung India Electronics Gurugram

  Jul 2017 - now

  Assistant Manager- HR Shared Services

  Looking for a challenging & diversified role in HR OPS