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Linda Seriese

Linda Seriese

Recruiting Consultant Transport & Logistics

Followers of Linda Seriese1000 followers
location of Linda SerieseRotterdam, South Holland, Netherlands

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  • Timeline

  • About me

    Sr. Projectlead - Digital Healthcare

  • Education

    • Epic Agility

      2020 - 2020
      Certified Scrum Product Owner

      Activities and Societies: 2 days training on how to get started as an independent PO People that have participated to the CSPO demonstrate a fundamental understanding of the Scrum framework, and how to apply it to maximize the value delivered with a product - from a product owner role.

    • Econsultancy

      2018 - 2018
      Certificate Improving performance through Conversion Optimisation

      Activities and Societies: Mini course for continuing professional development Achieve digital excellence

    • Inlingua language school

      2011 - 2011
      Private German C1

    • Edumac

      2010 - 2010
      Private Graphic Design

      2 months intensive course learning to work with Photoshop, Illustrator, Indesign, Strata 3D.

    • AngloAmericano Language school

      2009 - 2010
      Private Spanish B2

    • Beeckestijn Business School

      2015 - 2016
      Post-Doc course Customer experience & Multichannel management 8,6

      Individual business case: how to maximize online buying behavior amongst our High value consumers? Result 8,6 out of 10Group business case: Positioning of the Customer Experience department within the Royal Bank of Scotland. Group result: 7,5 out of 10

    • Hogeschool INHOLLAND

      2000 - 2004
      Bachelor of Applied Science (B.A.Sc.) Communications

      Activities and Societies: Erasmus exchange program in Lodz, Poland Bachelor of Communications

  • Experience

    • Content

      Jun 2005 - Jul 2006
      Recruiting Consultant Transport & Logistics

      Trainings on the job- Sales conversations- Outbound sales - Commercial pricing - Time management

    • A.P. Moller - Maersk

      Jul 2006 - Oct 2008
      Communications & Event Coordinator

      Internal (crisis) communication, sponsor management (including NOC*NSF Olympic sailing team and Blijdorp zoo) and supporting media & Press request - written media and TV (Klokhuis). Organisation of record no. of corporate/Sales/Press/Educational tours on Emma Maersk.

    • Infotur, tourist information Mexico City

      Feb 2009 - Aug 2009
      Front desk assistant

      First role in Mexico Parttime during my Spanish course as frontdesk assistant informing tourists on activities and must visits in Mexico City. Translate all kind of tourist information from Spanish to English

    • Brand Enforcement Agency

      Sept 2009 - Jul 2010
      Outbound sales manager

      Acquisition Sales, client pitches and planning from Billboards, Air-billboard and truck-billboards within Mexico City and assisting with event planning.

    • Nuffic Neso Mexico

      Sept 2010 - Dec 2010
      Project Assistant

      Assignment: researching the role of the commercial education agents in Mexico in the international market of higher education

    • Inlingua

      May 2011 - Mar 2014
      Dutch teacher

      Dutch teacher at Inlingua Sprachschule, teaching from level A1 till B2

    • Onlineprinters

      Jan 2012 - Jul 2013
      Key account manager / Kundenberatering Großkunden

      Moved to Germany and started as Key account manager for one of the market leaders in the European printing industry. Business Partner for the Dutch & English key accounts with 25.000 - 500.000 euro turnover per year. Relationship management. Product expert. Process optimization. Complaint- and quality assurance. Part of ‘Kaizen’ Project group:Production process optimization for brochures.

    • Adidas

      Aug 2013 - Sept 2022

      Optimising the online check out & Post-Sales experience for 19 European countries for both adidas & reebok. With a focus on delivery & return excellence and transactional communication. Additionally I am the EU project lead for driving improvements from NPS. Using data analysis (e.g. NPS (Qualtrics) and Adobe analytics) to create user stories & insights to add more consumer value or flag consumer pain points. Through Journey mapping, benchmark, industry- & user research, heat mapping we define (AB) testing, content optimisation plan or (new) service roll-out to improve Conversion, NPS or profitability for both brands. Show less Executive assistant to:- Vice President Consumer Interaction eCom, Global Sales Strategy & Excellence- Vice President dot.com User Experience, Global Sales Strategy& ExcellenceAssist in Project planning, senior leadership presentations, roadmap development, team events & workshops. Department PR & Internal Communication (Confluence, Yammer). Onboarding process, team coaching & development support. Full admin support, travel- & calendar management. Go to person for the global ecommerce team of +100 colleagues. Show less

      • Product Owner - omnichannel fulfillment

        Apr 2021 - Sept 2022

      • Manager Journey Optimisation

        Jan 2019 - Apr 2021

      • Assistant manager Consumer Experience

        Jan 2018 - Jan 2019

      • Sr. Specialist Digital Visual Merchandising

        Nov 2016 - Jan 2018

      • Executive assistant global eCommerce

        May 2014 - Oct 2016

      • Management Assistant SCM EMEA

        Aug 2013 - May 2014

    • Franciscus Gasthuis & Vlietland

      Oct 2022 - now
      Senior Projectleider

      Leiden, sturen en begeleiden van ziekenhuis-brede initiatieven die onze organisatie en services voor onze patiënten digitaal/digitaler maken, inclusief verandermanagement. Bijvoorbeeld online afspraak bevestigingen en vragenlijsten. Optimaliseren van het gebruik van ons patiënten-portaal en uitrollen van de integratie met PGO (VIPP5). Evenals zorgindeling en waardegedreven zorg projecten.

  • Licenses & Certifications