ABDUL-RAHMAN ALHARBI

Experience

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  Albaraka for Hajj and Umrah

  Jul 2011 - Nov 2016

  Supervisor of the Hajj Camping

  Dealing with some private Family from GCC.

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  Mövenpick Hotels & Resorts

  Oct 2016 - Jun 2017

  Front Desk Agent

  Best Employer of the month in the Mövenpick Hotel in April 2017.Mövenpick Hotel & Residences Hajar Tower Makkah Top Upselling (January 2017) / (March 2017). Delivered excellent customer service at all times to over 200 guests daily at a 5-star luxury resort. Assist in keeping the hotel reception area clean and tidy, at all times.Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.Administer all reservations, cancellations, and no-shows, in line with company policy.Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.Conduct regular security checks throughout the day and report any security issues to line manager.Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.Provide reports, as required, for housekeepers and management Show less

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  Hilton Fort Lauderdale Beach Resort

  Apr 2018 - Aug 2018

  Front Desk Agent. Summer Intern at Hilton Hotels

  Checked guest in high volume, fast paced environment ensuring request was met and accurate billing.Handled correspondence, phone calls, data entry for hotel’s front office, while ensuring efficient businessoperationsProvided excellent customer service, tourism information and completed end shift reports.Responded to guest inquiries and in a timely friendly and efficient manner.Ensure satisfaction of guest accommodation upon arrival and departure.Resolve guest issues/complaints.Inform guest of all available services and amenities.Multi task, check in, check out, answer phones, etc. Show less

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  Pullman Hotels & Resorts

  Nov 2018 - Oct 2019

  Fully responsible for the Night Shift operation.Ensure the efficient running of the night operations in the hotel and oversee the entire Night Shift reports. Manage and monitor hotel activities during the night shift, ensuring adherence to standards, hotel policies and procedures. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.Manager on duty for the entire hotel, solving any problems and guest complaints that are raised during the night.Assist with, advice and supervise Front Office operations.Increase hotel revenue through rooms, up-selling and retaining walk-in guests.Monitor and manage early arrivals and departures and groups. Show less Top upselling (December 2018) ( January, March 2019) Top enrollment (January, February, March, & August 2019) Demonstrate a high level of customer service at all times. Assist other departments wherever necessary and maintain good working relationships with Team Members. Ensure Outstanding customer care at all times.Maintains a friendly, cheerful and courteous demeanor at all times.Registered & processed guest’s requests by accommodating them based on special needs and preferences. Received guests in a professional and friendly manner, satisfying guest expectations from arrival through to departureMaintained a good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest RelationsMaintained an up to date knowledge of Hotel and local services and supply information and responded to guest queriesDealt swiftly, efficiently and sensitively to Guest complaints Maintained awareness of guest profiles Show less

  • Night Auditor - in charge Manager on Duty

    Apr 2019 - Oct 2019

  • Front Office Agent - Supervisor

    Nov 2018 - Oct 2019
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  Premier Inn

  Oct 2019 - Oct 2024

  Team Lead - Duty Manager

  Report Directly to the Operation Manager.Managing daily hotel operations during shifts. Supervising reception and customer service staff to ensure the highest level of service is provided.Monitoring reservations and room distribution according to guest needs.Ensuring adherence to high hotel standards.