Kailin Cheng

Experience

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  It's Your Day Events

  Sept 2015 - Jun 2019

  ● Managed customer and venue interactive process while maintaining confidentiality of private information and data● Researched vendors to ensure client needs matched vendor offerings● Wedding Day of Coordination: Ensuring guests, vendors, and client are at specific areas when needed. Demonstrated ability to work efficiently in a fast pace environment during stressful hours.● Finalizing timelines for events & meetings. Detail organized and oriented and can handle multiple projects at the same time.● Created decor for wedding and reception (DIY Project / Wedding Preparation)● Vendor and Venue Management● Maintained content on social media platforms (Facebook, Instagram, Twitter, Blog, Pinterest) Show less

  • Administrative Assistant

    Oct 2016 - Jun 2019

  • Events Assistant

    Sept 2015 - Oct 2016
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  State Farm ®

  Jun 2017 - Jun 2019

  Retention Associate

  ● Plan monthly retention meeting and provide suggestions to attain service and sales goals to maintain low lapsed cancellations● Promote client retention with high-quality customer service by meeting and exceeding client expectations.● Acquiring 300 new household accounts monthly as a team while mediating all customer concerns in a helpful andencouraging manner.● Schedule necessary meetings with clients to discuss and review paperwork to process insurance sales and policy renewals ona weekly basis.● Scheduling and training 3­4 interns quarterly on basic insurance/billing operations and procedures.● Research and provide the best insurance coverage for over 5,000 policyholders while promoting agency products● Process applications, coverage changes, cancellations, endorsements through sales force programs and CRM. Show less

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  PeopleConnect

  Jun 2019 - Apr 2020

  Administrative Assistant, Office Operations

  ● Support recruitment efforts for different departments. including interview coordinating ATS management, and the pre-employment process● Coordinate logistics and materials for company-wide meetings and events● Perform general facilities functions including space planning, safety & compliance, ordering office supplies & snacks, and other office building maintenance operations.● Acts as an effective gatekeeper for CEO; prepare well-researched and accurate documents; manage busy work/personal calendars; while efficiently handling daily office tasks. Show less

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  Seattle Children's

  Apr 2020 - now

  Ambulatory Patient Support Coordinator - Dermatology Department

  ● Acting as a liaison between patients/families, RNs, and 9 providers on the Dermatology team.● Supporting high-volume phone lines including prioritizing, screening, and routing calls; gathering and documenting appropriate information & time-sensitive messages ● Submitting prior authorizations for medication and supplies while handling all prior authorization appeal/denial paperwork. ● Managing customer flow by answering questions, resolving conflicts, notifying appropriate staff of issues; and providing research and follow-up.● Maximizing team knowledge and productivity by creating job-aid templates regarding healthcare insurance protocols, appeal processes, daily back-office admin tasks Show less