Charles Shoupe

Experience

• 

  IBM

  Nov 1984 - Dec 1999

  Wrote C code that interfaced with financial I/O devices (serial receipt printers, magstripe card readers, and PIN keypads) for the IBM Consumer Transaction (CT) banking product.Developed the telephony feature for CT enabling the product to support call center solutions. Designed and prototyped the animation feature on IBM ATMs enabling MCGA 256 color video for the first time which enhanced the visual appeal of the product.Wrote and maintained PL/S code for IBM ATMs which interfaced to the hardware devices (magstripe card reader, check MICR reader, PIN keypad, envelope depository, and cash dispenser).Wrote assembler level micro code for Intel 8051 and 8042 sub-processors that controlled ATM hardware devices.

  • C Programmer

    Sept 1991 - Dec 1999

  • Microcoder

    Nov 1984 - Aug 1991
• 

  IBM

  May 2000 - Jul 2013

  Advisory Software Engineer

  Consulted on many customer engagements and IBM internal projects doing enterprise application development and infrastructure. Did project work using WebSphere Application Server, servlets, JSPs, WebSphere Portal, portlets, content management, Process Server, Java Server Faces, Service Data Objects, Pearl Scripts, shell scripts, migrations, cloud computing, and VMWare.

• 

  Dinner On Demand, Inc.

  Dec 2006 - Dec 2011

  Owner / IT Support

  Setup and maintained the LAN and provided technical support for laptops, network printers, digital LED signs, and phones. Mentored employees on attaching to the network printer. Did all trouble shooting and problem solving for network and computer issues.

• 

  Novant Health

  Jul 2014 - Mar 2015

  Technical Support Representative

  Provide technical support to all hospital and clinic staff during the roll-out of the new Epic Dimensions electronic medical records system. Duties include using Citrix to clear hung sessions remotely, Active Directory group assignments, password resets, access troubleshooting, and ticket creation / routing. Proficient with Service Now ticketing system, Dameware, Xenapp, and soft phone applications.

• 

  ICracked Inc.

  Sept 2014 - Dec 2019

  Certified iTech

  Repair Apple iPhones, iPads and iPods through a mobile repair service. Provide on the spot repairs with excellent customer service, payment collection, and warranty.

• 

  Family Dollar

  Oct 2014 - Mar 2015

  Technical Support Representative

  Provide technical support to over 8,000 retail stores across the country using remote tools. Assist store managers in troubleshooting issues with the network and retail POS (point of sale) devices. Duties include diagnosing and resolving issues with the router, switch, modem, register, card reader debit device, receipt printer, barcode scanner, cash drawer, and PDT (personal data terminal). Proficient with Magic ticketing system and Cisco phone systems.

• 

  Compass Group

  Jun 2015 - Jun 2020

  Technical Support Specialist
• 

  Domino's

  Aug 2022 - now

  Delivery Expert