Luca Tafuro

Experience

• 

  BTO Research

  Dec 2020 - Nov 2024

  Responsibilities and Achievements:Omnichannel Project Specialist:• Successfully delivered several end-to-end omnichannel projects, adhering to project timelines and budget constraints, expanding the company's service portfolio across the world.• Designed and implemented cutting-edge purchasing solutions aligned with market standards to enhance customer experience (CX).• Continuously improved the customer journey, ensuring a seamless shopping experience across all touchpoints.• Proactively addressed (potential) issues, contributing to the smooth execution and timely delivery of diverse digital initiatives. Show less Responsibilities and Achievements:Omnichannel Project Specialist:• Successfully delivered several end-to-end omnichannel projects, expanding the company's service portfolio across EMEA, NA, and ANZ regions.• Designed and implemented cutting-edge purchasing solutions aligned with market standards to enhance customer experience (CX).• Continuously improved the customer journey, ensuring a seamless shopping experience across all touchpoints.Hybrid Cloud Demand and Reporting Governance & PMO:• Played a pivotal role in the company’s cloud transformation journey by promoting the cloud service portfolio and addressing demands from global subsidiaries.• Managed comprehensive reporting on cloud adoption and usage, collecting and analyzing weekly and monthly data to monitor and control achievements effectively.• Facilitated strategic decision-making by providing detailed insights into cloud service performance and adoption metrics.eCommerce Merchandising:• Analyzed e-commerce sales performance to identify key insights on product performance and market trends.• Adjusted third-party marketplace assortments based on performance data to optimize sales and meet market demands.• Collaborated with cross-functional teams to align merchandising strategies with overall business goals. Show less

  • Senior Project Analyst

    Jun 2024 - Nov 2024

  • Project Analyst

    Dec 2020 - Jun 2024
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  Edenred Italia

  Nov 2024 - now

  Product Owner