Amy Liddy

Experience

• 

  Dunnes Stores

  Mar 2009 - Sept 2009

  Sales Assistant

  • Working on the check outs and packing stock on the shelves. • Provided customer service. • Working in a face paced environment.

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  J.H Irwins Jewelllers

  Sept 2009 - Feb 2010

  Sales Assistant

  • Provided customer services to clients. • Involved in the merchandising of the window display to make it more appealing to customers. • Cleaning and making sure every piece of the jewellery had a price tag on it. • Worked on the cash register.

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  Swap Working Holidays

  Aug 2010 - Sept 2011

  Assistant Inbound Coordinator

  • Facilitated weekly employee orientation and conducted CV workshops Managed partners sending organisations {USIT} from different countries Assisted new immigrants with CVs and building links to secure employment Established, maintained and updated client files, databases and records Liaised with Job Recruiters and organised Job Fair jobs

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  Altus Group

  Sept 2011 - Dec 2011

  HR Administrator/Data Entry

  • Managed a high volume of time sensitive HR paperwork for Canadian operations • Ensured maintenance of filing systems (electronic) for business units and ensure data integrity • Data entry into an HRIS management system (people@work), and an in-house operational database • Communicated employee changes to the appropriate parties (i.e. Payroll, IT etc.) • Challenged data and look for errors, inconsistencies and find solutions • Preparing excel sheets for numerous of projects.

• 

  Addella

  Jan 2012 - Mar 2013

  Entry Level/ HR Administration

   Initially employed as an administrator and promoted to Manager Responsible for advertising vacancies on various websites Managed campaigns in the office both B2B and B2C Contacted and scheduled potential employees for interviews Reached assigned weekly goals with recruitment numbers Communicated with manager and independent distributors Opened new offices due to getting an assistant manager promoted Involved in the recruitment calls with other offices in Canada Show less

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  The Heritage Golf & Spa Resort

  Mar 2014 - Jul 2015

  Receptionist/HR Assistant

   First point of contact to welcome guests and processing their bookings Answered and directed all incoming calls reducing waiting time by 20% Ordered and distributed office supplies to various departments on-site Achieved a 15% underspend on budget through supplier price negotiations Inputted reservations, enquiries and general bookings onto hotel database Greeted and checked in guests and balanced reception till and safe Ensured all guests had a satisfying stay from initial arrival to time of departure Uploaded all incoming reservations from all websites to hotel computers Assisted with recruiting, training and developing of company employees Liaised with HR in relation to specialist advertising and employee interviews Replied to all email queries with efficiency and allocated guest bedrooms Monitored all websites for price comparisons on hotel accommodation Dealt with guests’ complaints over the telephone and in person promptly Show less

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  Specsavers

  Jul 2015 - Jan 2020

  Optical Assistant

   Top sales rep in Portlaoise store achieving 120%+ of weekly targets Played a vital role in increasing sales resulting in promotion to instore trainer Forged excellent relationships with customers ensuring repeat visits Approached customers and initiated conversations to address their needs Advised customers on the correct care and maintenance of merchandise Retained customers loyalty through outstanding customer service  Managed internal and outgoing telephone calls and emails daily Resolved customer requests and dealt with issues and complaints promptly Show less

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  MyBroker Insurance

  Jan 2020 - Jun 2020

  Telesales Agent

   Assist with cold calling 100 customers daily converting 50% leads into sales Outperformed sales goals in first week receiving a Rookie Sales award Advise clients on health insurance and pension policies with enthusiasm Establish clients insurance needs by asking targeted specific questions Use client data to maximise opportunities to cross and upsell on insurance Follow up potential leads in order to overachieve a target promptly

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  PayPak

  Oct 2020 - Jul 2021

  Payroll Administrator

  - Setting up appointment for Payroll & HR packages to businesses.- Cold calling potential clients and searching for the leads.- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems. i.e Salesforce System- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.- Manages Payroll for clients , IPASS course completed. - Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.- Maintains customer confidence and protects operations by keeping information confidential. Show less

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  Department of Education — Ireland

  Sept 2021 - Mar 2023

  Special Needs Assistant
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  Laois County Council

  Feb 2023 - now

  Clerical Office Worker