Isaac Guadalupe

Experience

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  Packard Bell

  Jan 1993 - Jan 1995

  Executive Administrative Liason Team Member

  Customer service representative. provided telephone support for Packard Bell customer's

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  AT&T Worldnet / Teletech

  Jan 1996 - Jan 1998

  Tech Support
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  St. Jude Medical

  Aug 1999 - Jun 2008

  Server Administrator

  * Responsible for NT account creations, using Net IQ Directory and Resource administrator (DRA) and Windows Native tools.* File restores using Veritas Net Backup* Installed Standard and Enterprise Editions of Windows 2003 (x64 R2) on HP blade serversBL460, BL465 and HP rackmount servers DL380, DL385, DL580, DL585, Dell Poweredge 2850* Create Departmental Work Instructions (DWI) for sever builds, account creations, offsite data storage using MS Word, Excel and Visio. * Image and deploy servers using Altiris Rapid Deploy* Create servers for production and test environments using VMWare ESX.* Responsible for trouble shooting issues with Blackberry units on the Blackberry Enterprise Server (BES).* Worked on server commissioning/decommissioning as per the SJM Process.* Consolidated file servers for migration from Windows 2000 to Server 2003 RC2. Effectively used various tools and utilities like Robocopy, DRA, NT scripts etc. to streamline the migration process* Lead the enterprise Microsoft security patch management team. This team of seven was responsible for testing and approving the MS security patches for the enterprise. Once patches were approved they were deployed using BMC BigFix.* Lead a virtual team of five for phase one of active directory upgrade project. Phase one of this project was the data collection of the existing environment. The team reported back the findings of their discovery (hardware, users, applications...) * Maintained schedule for System Administrator on-call rotation* Trained team on new SOPs and DWIs.* Generated reports using MS Word, Excel that confirmed our SOX compliance.* Assigned tasks and daily duties to team members. Show less

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  Republic Indemnity

  Jun 2008 - Feb 2009

  Helpdesk/Desktop Supervisor

  Responsible for the day to day operation and management of the Encino Service Desk, Responsible for desktop computer acquisition, configuration, installation, modification, repair, and hardware/software inventory multiple sites. Manages the effective delivery of first-level IT support to internal Republic employees, including transition of support to second and third-level when necessary. Arranges for, schedules, staffs, and coordinates desktop technical support activities. Sets goals, ensures that they are met and is responsible for continuous process improvement. Responsible for planning and organizing workload; monitors performance and reports status and ensures compliance with company policies, procedures and practices, as well as federal and state laws Show less

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  CDI Engineering Solutions

  Jun 2009 - Nov 2016

  Infrastructure Architect

  Working on Server and data center migtations for IBM's clients. Install IBM monitoring tools such as Tivoli, Server Resource Monitor (SRM), Parity and Remotly Anywhere. Troublshoot the installations of the IBM tools if needed. interface with IBM customer to ensure customer is satisfied with installaitons. Server builds Windows Server 2003 and 2008 (Virtual and physical) .

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  EPIC Hearing Healthcare

  Nov 2016 - Jan 2018

  • Sr. IT Systems and Support Specialist

    Nov 2016 - Jan 2018

  • Consultant

    Nov 2016 - Jun 2017
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  Viper Technology Services

  Jan 2018 - Dec 2023

  System Administrator
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  Northrop Grumman

  Jul 2022 - now

  Principal Computer Systems Analyst