LINDA AJAERO

Experience

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  Imo concorde hotel

  May 2015 - Jan 2019

  Key Responsibilities- Managed Front Office and Housekeeping operations, utilizing administrative assistance and organization skills to ensure exceptional customer experiences.- Supervised guest services, handled complaints, and maintained brand advocacy through effective interpersonal relationships and customer experience expertise.- Built relationships with VIPs and regular guests through personalized communication and tailored travel arrangements.- Recruited, trained, and led a high-performing team, showcasing team leadership skills.- Collaborated with cross-functional teams using Google Workspace and Microsoft Office to drive business growth.Key Achievements- Successfully managed 8+ projects, completing them on time and within budget- Improved guest loyalty by 35% in 4 months through personalized service and customer experience strategies.- Achieved 70% 5-star recommendations through proactive issue resolution and attention to detail.- Contributed to 12% annual sales growth in 2017 leveraging CRM expertise and team leadership.- Ensured seamless 4-star service for high-profile guests through effective time management and organization.Skills- Google Workspace- Microsoft Office- CRM- Customer Experience- Administrative Assistance- Travel Arrangements- Team Leadership- Interpersonal Relationships- Organization Skills- Time Management- Attention to Detail 收起 Key Responsibilities- Provided exceptional customer service, resolving over 30 issues monthly, ensuring prompt issue resolution and effective Professional Communication.- Managed guest relations department operations, utilizing Administrative Assistance and Organization Skills, supervising and supporting staff.- Assisted in hiring, training, and conducting appraisals, showcasing Team Leadership and enhancing staff performance.- Handled sales and marketing functions, identifying leads and driving business growth through Hospitality Management expertise.- Coordinated travel arrangements and managed calendars through Appointment/Scheduling Management.- Facilitated smooth workflow across multiple departments, leveraging Multitasking and Organization Skills.Key Achievements- Achieved 95% customer satisfaction rating, exceeding industry benchmarks, through effective Customer Service Management.- Reduced customer complaint resolution time by 40% via efficient issue resolution processes.- Increased sales leads by 25% through proactive identification and referral, utilizing Hospitality Management skills.- Improved team productivity by 30% through effective training, process optimization, and Team Leadership.- Maintained 99% accuracy in customer data management, demonstrating Attention to Detail and Confidentiality.Key Skills- Administrative Assistance- Customer Service Management- Appointment/Scheduling Management- Organization Skills- Multitasking- Attention to Detail- Confidentiality- Professional Communication Management- Document Preparation- Team Leadership- Hospitality Management 收起 Key Responsibilities:- Spearheaded administrative operations, streamlining tasks such as appointment scheduling, email management, and travel arrangements.- Delivered exceptional customer experiences through personalized service, anticipating needs and preferences.- Fostered strong customer relationships, professionally addressing objections, complaints, and comments.- Ensured accurate data entry and document preparation for guest bookings and administrative tasks.- Demonstrated impeccable phone etiquette, maintaining positive customer interactions.- Coordinated appointment scheduling for VIPs, regular guests, and internal teams.- Leveraged organization skills and multitasking abilities to prioritize tasks, ensuring seamless operations.- Collaborated with marketing teams to drive sales and promote brand awareness.- Developed and implemented an efficient feedback management process, enhancing customer satisfaction.Achievements:- Streamlined administrative processes, improving productivity by 30% and reducing errors by 25%.- Built strong relationships with 500+ clients, resulting in a 35% increase in guest loyalty within 6 months.- Resolved 90% of customer complaints within 24 hours, ensuring timely issue resolution.- Coordinated travel arrangements for 20+ executives and VIP clients, ensuring seamless experiences.- Developed and implemented an efficient feedback management process, enhancing customer satisfaction ratings by 25%.- Maintained 99% accuracy in data entry, processing over 500 documents monthly.- Provided exceptional support for 5+ projects, ensuring timely completion and delivery.SkillsAdministrative Assistance- Appointment Scheduling / Calendar / Travel Management- Microsoft Office- Data Entry- Professional Communication- Customer Experience- Relationship Building- Conflict Resolution- Organization Skills- Multitasking- Attention to Detail- Confidentiality 收起

  • Guest Relations / Rooms division Manager

    Jun 2017 - Jan 2019

  • Guest Relations Manager

    Feb 2016 - Jun 2017

  • Guest Relations Executive

    May 2015 - Feb 2016
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  Bon Hotel Tripod Owerri

  Jun 2019 - Apr 2022

  Rooms Division - HOD

  Key Responsibilities:- Managed Rooms Division operations.- Coordinated sales and marketing strategies with cross-functional teams- Conducted routine room inspections and ensured brand quality control- Analyzed financial reports and implemented sales strategies- Managed guest relations, complaints, and queries- Optimized revenue through demand/distribution management and pricing- Implemented strategic staff scheduling and productivity initiatives- Developed and executed sales and marketing plans, promotions, and packages- Oversaw hiring, training, and performance appraisals for Rooms Division staff- Scheduled and attended administrative and operational meetings.Key Achievements:- Improved average occupancy rates from 0 to 95% through effective management of hotel operations and strategic pricing.- Increased customer satisfaction scores by 15% through personalized guest recognition, engagement programs, and efficient complaint resolution.- Achieved a 20% increase in upselling revenue through targeted training programs and effective sales strategies.- Improved brand ranking by up to 4 stars on TripAdvisor through aggressive improvement strategies, including streamlining office systems and managing office equipment.- Implemented effective guest relations and marketing strategies to promote brand image and awareness, including coordinating cross-functional teams and managing project timelines.- Coordinated webinars, workshops, weddings, conferences, and social events for up to 500 guests, demonstrating strong project management and organizational skills.- Implemented a successful customer success campaign titled "As long as my customer is satisfied, I am happy," fostering a culture of exceptional customer service among hotel staff.Key Skills- Customer Relationship Management (CRM)- Google Workspace- Organization Skills- Confidentiality- Team Leadership- Event Planning and Management- Attention to Detail 收起

• 

  Gold Stream Energy Ltd.

  Jun 2024 - now

  General Manager Commercial

  Key responsibilities- Developing and executing commercial strategies- Leading B2B liaison for gas supplies- Managing sales, marketing, and customer relationships- Negotiating contracts and pricing agreements- Analyzing market trends and optimizing business opportunities- Overseeing general administration and operationsKey Achievements:- Enhanced communication and collaboration, resulting in a 30% increase in stakeholder satisfaction.- Streamlined administrative processes, reducing task completion time for contract management by 20% and ensuring nearly perfect data accuracy.- Spearheaded contract management for 5 high-profile clients, leveraging ClickUp for project management and Slack for real-time communication. Increased revenue by 25% through effective contract negotiations and client relationship management.- Fostered strong relationships with key suppliers and stakeholders, resulting in 20% reduced procurement costs and improved supply chain efficiency.- Enhanced sales efficiency by 30% by optimizing ClickUp workflows, automating tasks, and facilitating cross-functional team collaboration via Slack.- Implemented process improvements and workflow optimizations, boosting operational efficiency by 20% and reducing errors by 15%.- Ensured 99% invoice accuracy and reduced payment delays by 40% using ClickUp's task management capabilities.- Maintained an exceptional 89% customer retention rate through proactive issue resolution, tailored solutions, and effective communication.Key Skills:- Business Development- Gas Supply Management- Office Administration- Customer Retention- Invoice Management- Accounts Receivable Management- Remote Work- Virtual Collaboration Tools- Meeting Scheduling Tools- Task Management Tools 收起