Gaia Fortini

Experience

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  Rotterdam School of Management, Erasmus University

  Jan 2018 - Jun 2018

  Teaching Assistant

  • Coached 2nd-year B.Sc. students• Planned and organized workshops• Gave feedback to students and graded projectsLanguage: English

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  Grecotel Hotels & Resorts

  Jun 2018 - Aug 2018

  Guest Relations Officer

  • In charge of welcoming guests and providing information amenities and services• Handled guests' inquiries and complaints• Promoted luxury events such as yacht excursions and boat trips• Coordinated with other departments to ensure full guest satisfactionLanguage: Italian, Dutch, and English

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  Kraaijvanger Architects

  Sept 2018 - Nov 2018

  Marketing and Communications Intern

  • Developed marketing campaigns (e.g. during the opening of new buildings)• Website and Social Media content management • Wrote up press releases for local newspapersLanguage: Dutch, English

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  Renault Group

  Oct 2019 - Feb 2020

  Assistant Brand Manager LCV

  • Created LCV products brochures (40.000 copies distributed)• Analyzed and monitored competitors’ price positioning and trade policies• Supported the dealers' network• Developed relevant materials for the field department and network• Actively involved in the organization of the Business Booster Tour eventLanguages: Italian, English

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  Mobilize Financial Services

  Feb 2020 - Jun 2023

  • Cost of Risk monitoring & steering - Credit risk policies and procedures (overrides thresholds, scores backtesting) - Underwriting (customers' quality, acceptance rates trends) - Insolvency rate and portfolio risk tracking (pre-default & default stages)• Enhanced operations efficiency (payments management, early and late collection) through tight monitoring of objectives, workloads, and processes • Data Steward for the Risk Department: created Dashboards on PowerBI to anticipate risks & processes issues• Organized committees & presented monthly results for Italy's top management and HQLanguages: Italian, French, English Show less

  • Marketing Specialist & Project Manager

    Jan 2023 - Jun 2023

  • Credit Risk Management Specialist & Data Steward

    Feb 2020 - Jan 2023
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  Telepass

  Jun 2023 - now

  Business Analyst

  • Monitoring and budgeting sales, engagement and costs of the Consumer division (+~ 30 products/services)• Economic evaluation of new projects and initiatives• Sharing and communicating results with top management