Craig Pickering, PMP®

Experience

• 

  HP

  Feb 2011 - May 2013

  Team Leader Technical Service desk

  -Delegating tasks to individual staff members.-Liaising with operations to team members concerns or new procedures.-Identifying and evaluating employee training requirements.-Carrying out staff appraisals, managing performance and discipline staff.-Developing staff to enhance careers.-Writing reports and developing presentations to senior management.-Monitoring service level agreements.- Providing level 2 support for over 30, 000 staff members for End user issue such as Microsoft office, hardware software issues and local profile issues. Show less

• 

  Diebold Nixdorf

  Jan 2014 - May 2022

  -Provide support request from customers, field associates and electronic requests from self serve terminals-Provide network and software troubleshooting and assistance which includes set up and configurations of services and provide documentation and operational guidance-Escalate tickets- Liaise with senior members of staff in charge of that project, customers and networking teams.

  • Associate Project Manager

    Nov 2020 - May 2022

  • Technical Project Specialist

    Feb 2018 - Nov 2020

  • Associate System Engineer

    Jan 2014 - Feb 2018
• 

  Canton Akron Soccer Club

  Apr 2016 - now

  Soccer Coach
• 

  Epicor

  May 2022 - now

  Project Manager Professional Services