Beray Velioglu

Experience

• 

  Karayılan Elektrik Panoları Ltd.

  Apr 2018 - May 2018

  Sales And Marketing Intern

  Experienced customer oriented marketing with using the ETAVSQL.

• 

  Nexans

  Sept 2019 - Jan 2020

  Continuous Improvement Intern

  Used the 5S&SMED methods in area with System Management, SAPTurned the technical knowledge into the practice with Bottleneck Management Project

• 

  Vodafone

  Mar 2020 - Mar 2021

  Customer Journey Designer | Scrum Master

  Being as a member of enterprise Billing Journey Agile team which redesigns invoice and invoice reportsaccording to customers’ feedbacks,Creating the product backlog using with design thinking methodologyTracking and analysing of NPS ScoresUsing Jira and ITWikiCreating BRD and preparing UATUsing Siebel(CRM) system for analysing customer's invoice itemsFollowing the work flow with the tracking KPI'sOrganising enterprise online/digital customer dayPreparing Sprint Newsletter and Release Announcements Show less

• 

  Kafein Technology Solutions

  Mar 2021 - Jan 2022

  RPA Business Analyst

  Understanding customer requests and automating processesCreating analyzes&test cases and preparing scenarios for RPA solutionsDetecting bugs in products development life-cycle and creating solutionsFollowing workflow using with Draw.io, UIPath and Jira

• 

  Vodafone

  Feb 2022 - now

  Analyzing customer's requests and automating/improving processes.Identifying pain points and KPI parameters for project.Creating and follow up the roadmap.Calculating of the revenue of the project on a yearly basis.Managing the process of the assigned teams.

  • Business Process Transformation Senior Specialist

    Dec 2023 - now

  • Digital Process Transformation Lead

    Feb 2022 - Dec 2023