Sarah Anderson

Experience

• 

  First Data Corporation

  May 1996 - Mar 2003

  Production Supervisor

  Supervised a work force of between 25 and 35 employees. Assessed performance including corrective action plans, job evaluations, communication of management policy to employees, monitored attendance, trained team members in all aspects of position, and was responsible for hiring and dismissal of associate employees. Maintained full responsibility for statement production equipment. Conducted daily start-up meetings; monthly communication, and recognition meetings. Was responsible for the scheduling of production floor layout. Met or exceeded internal turnaround standards and product quality levels. Reviewed, maintained, and updated department operations procedural manual as required by changing production environment. Monitored production and prepared efficiency reports on daily, weekly, and monthly basis. Developed technical knowledge of equipment and production specifications. Complied with OSHA regulations. Recommended procedural changes to management and fufilled approved projects/enhancements. Filled in the absence of Shift Manager. Show less

• 

  CSG

  Apr 2010 - now

  Research design, reliability, and maintenance problems or bugs and report them to software engineering for code upgrade. Analyze business operations to determine opportunities to automate processes and functions.Provide technical expertise support to internal or external users where the product is highly technical or sophisticated in nature. Actively participate in the product development life cycle. Design, develop, test, and implement production applications. Maintain UNIX and Server Application software.Assist with customer implementations and set up of product functionality based on their business needs. Show less Provide consulting service for-fee to clients who need to address strategic business issues by identifying and enhancing product functionality, systems, technology and operations. Manage scope, internal/customer resources, deliverables and timelines. Participate in requirements gathering sessions to include performing gap ananlysis, system review, and data analysis. Develop, coordinatate internal rescources, and track/verify implementation efforts. Formulate team structure, develop project strategy, and manage resources throughout project. Work with internal departments to generate sales leads. Show less Facilitate resolution of customer inquiries or problems by answering questions or performing problem isolation, resolution and follow-up. This includes the gathering of appropriate problem description, client information, determining the component of the product or services affected the severity level, and the business impacts to the client. Own and manage medium/high impacting/profile customer issues, with focus on engaging teams as needed to drive to resolution. Document all client requests and/or issues in Remedy tracking system. Evaluate issues and determine resolution on medium/high priority issues on the same call or coordinate next steps for the issue to be resolved. Serve as the primary point of contact for the client throughout the life of an issue. Coordinate meetings with 2nd and 3rd level Teams as necessary to drive issue to resolution. Show less

  • Technical Support Analyst

    Mar 2016 - now

  • Consultant

    Dec 2013 - Feb 2016

  • Senior Product Support Analyst

    Apr 2010 - Dec 2013