HIRAK MOHANTY

Experience

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  RP tech India

  Dec 2004 - Jun 2006

  Sr. Service Engineer

   Reporting to Branch Manager. Handing Level 3 Repairing. Spearheading work coordinating with over 150 Partners under them.  Driving team to push Partners in achieving SLA’s as agreed with Brands by ensuring on time call closure and updation in CRM within TAT. Ensuring timely dispatch and return of parts and controlling ageing calls. Responsible for Branch and region operations, general admin, service delivery, parts management, Claims – employee & partners, vendors’ payouts, brand coordination, customer satisfaction, etc. Handling three major verticals mainly IT, Telecom & Banking. Show less

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  F1 Info Solutions & Services Pvt Ltd

  Jun 2006 - Mar 2014

  Asst. Service Manager

  Neoteric Infomatique Ltd. is one of India’s leading national value-added distributors in the IT space.F1 is a leading in Service industry having its own branches all over India. (It is the sister concern of Neoteric Infomatique Ltd.Working Coverage Area: - Bhubaneswar, Cuttack, Bal sore, Berhampur, Jaipur, Sambalpur, Rourkela.KRA - SLA Achievement/Customer Satisfaction level, ASP MANAGEMENT, STOCK MANAGEMENT, out warranty and AMC Revenue, Call Management, Responsibility:  Planning & executing the service support to customers through authorized franchisee service centers. Responsible for Branch and region operations ASP, general admin, service delivery, parts management, Claims – employee & partners, vendors’ pay-outs, brand coordination, customer satisfaction. Show less

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  ASUS Technology Pte. Ltd.

  Mar 2014 - Sept 2015

  Regional Service Speicialist

   Responsibility: -• Adhere to SLA target Set by management and support render to new product line.• Analyze the KPI for every ASUS product and make the improvement plan• Have a regular review for ASP and make improvement plan. • Internal Customer Demands- Deal with the service demand from sales on time.- Satisfy the new SC demand and new product technical support from sales.External Customer Demands- Collect the suggestion from customer and make quick-win & long term plan to improve service level.- Improve the performance of service center rather always by con-call or mail. - Deal with major customer complaint on time. Show less

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  Reliance Infocomm Limited

  Sept 2015 - now

  Asst manager