Musembi Nzyoka

Experience

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  Kenya Power

  Jan 2020 - Mar 2020

  Intern
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  Payloan Investment Limited

  Apr 2022 - Aug 2022

  IT Assistant

  ● Provided Support in setting up end user training on company Systems.● Laid cables and wires for desktops and ensured they are in working order.● Configured hardware, devices and software to set up Laptopsit for employees.● Aided in problem resolution measures and suggested Patches and hardware software and network troubleshooting● Maintained inventory records and documentations for Equipment’s● Assisted in generating a weekly report on performance● Resolved technical issues across multiple systems and applications for employees. Show less

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  Kenya Deposit Insurance Corporation

  Sept 2022 - Apr 2023

  Records Management/ICT Intern

  • Provided first line support and resolving ICT end- user problems, testing fixes, and performing post resolution follow-ups.• Monitored and providing prompt responses to requests received through the IT helpdesk.• Processed ICT user support-requests on priority basis for continual service.• Facilitated service delivery of new users by setting up their accounts and profiles on provided device and assigning their devices to proper groups in active directory.• Applied appropriate technology in creation, retrieval, storage, archiving and sharing of documents to enable efficient use by relevant officers;• Received, scanned and registered all incoming mail and distributed to relevant departments and staff.• Undertook hands-on fixes at the desktop level, including installing and upgrading software, installing hardware,Implementing file backups, and configuring Systems and applications• Identified and learning appropriate software and hardware used and supported by the Corporation• Maintained inventory of all equipment, software And software licenses• Maintained security of the Corporations IT assets andthe safety, confidentially and integrity of data held withinCorporation’s computer systems• Maintained and replaced ICT equipment as necessary• Ensured the maintenance of a record of all file and ensure that all files requested for from the registry are returned within the set time. Show less

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  Kenyatta University

  Apr 2023 - Apr 2024

  Information Communication Technology Technician

  • Collaborated with a team of network engineers to provide technical support and troubleshooting assistance to end-users, ensuring the smooth operation of the network infrastructure.• Assisted in diagnosing and resolving network connectivity issues by conducting thorough analysis, utilizing network monitoring tools, and applying appropriate troubleshooting methodologies• Responded promptly to end-user service requests, demonstrating strong customer service skills while effectively resolving network-related issues and providing technical guidance and assistance• Collaborated with senior network engineers to design and configure network components, such as switches and access points, to support the company's requirements. • Performed network monitoring using tools like Solar Winds to ensure optimal performance and proactively address any issues.• Supported computer laboratory users with hardware, software, and connectivity issues across Windows • Fibre optic repair• Assisted in developing and documenting network policies, procedures, and standards Show less