Grzegorz Twardy

Experience

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  Contra

  Mar 2009 - Apr 2017

  • Senior Plastics Specialist

    Dec 2016 - Apr 2017

  • Independent model creater of advertising products

    May 2011 - Nov 2016

  • Crew Foreman

    Jun 2010 - Apr 2011

  • Operator laser cutter

    Mar 2009 - May 2010
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  DHL IT Services

  Sept 2017 - Jun 2022

  Engaged as 2nd Level support for DHL employees and vendors located across the world, assisting with a variety of needs related to the communication system and message delivery system. Efficiently analyzing the incoming tasks (e.g. messaging failures, communication issues between source system and backend) via Linux file system, SQL databases, FTP/SFTP, Web methods and internal source applications. Solving this on the individual level also at the team level. Involved in Change Management procedure chain, directly responsible for reviewing scoop of changes, approval to production and deploying. Show less Engaged as 1st Level support for DHL employees and vendors located across the UK, assisting with a variety of needs, from individual PC problems to business critical organisation challenges. Efficiently either resolving challenges on the spot via a remote session, or quickly engaging with the emergency or application specific supporting teams. All interactions are recorded and documented in the Global Service Now ticketing system.Engaged as the application expert for both Outlook and Blackberry Work applications, manage regular training sessions with new users on working and troubleshooting steps for these applications. Show less

  • L2 System Support Analyst/Change Management Coordinator

    Jul 2019 - Jun 2022

  • Service Desk Analyst

    Sept 2017 - Jul 2019
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  Meastelo Ltd

  Jun 2022 - Jun 2024

  IT support & logistics Manager

  Introducing new ideas, developing and improving logistic and IT background for existing technical methods. Managing and maintaining inventory and products. Directing the distribution flow's. Analysing work data through an internal data system. Problem solving. Communication with business representatives, clients, vendors, supply chain, also keeping close connection with members of crew staff. Concentrate on quality of company services.

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  PerkinElmer

  Jun 2024 - now

  Lab Computing Analyst