Dean Mitchell

Dean Mitchell

Technician

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location of Dean MitchellIreland

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  • Timeline

  • About me

    Cyber Security Design and Engineering Professional at Hewlett-Packard Enterprise

  • Education

    • Ennis community College

      1996 - 2001
      Leaving certificate

      Leaving certificateMath, physics, chemistry, business studies, irish, metalwork, english

    • Limerick Institute of Technology

      2000 - 2002
      2 Electronic and Computer Engineering

      Electronics and computer engineeringElectronics, Electrical Technology, Engineering Science, Engineering Mathematics, C Programming, Technical Communications, computing technology, network technology, computer hardware, network hardware, maths programming.

  • Experience

    • Limerick Institute of Technology

      Jan 2002 - Jan 2002
      Technician

      After hours networking lab support.

    • Sykes

      Sept 2008 - Dec 2009
      Customer Support

      Technical support for Sony Laptops and Desktops.

    • Self employed

      Jan 2011 - Aug 2013
      Computer repairs

      Clare Area tech support for small schools and local residents.Self taught technical courses and studies during recession.

    • Hewlett Packard Enterprise

      Aug 2013 - now

      Providing employee remote desktop support via chat Software installation, troubleshooting and advice System performance and maintenance Floor support for other engineersEscalations, ticket resolution and process control

      • Operations Infrastructure

        Nov 2014 - now
      • Level 2 Internal Technical Support Engineer

        Mar 2014 - Nov 2014
      • Internal Technical Support Engineer

        Aug 2013 - Mar 2014
  • Licenses & Certifications

    • Comptia Network+

      Comptia
    • Comptia A+

      Comptia
    • Windows Server 2008: Active directory Configuration (70-640)

      Microsoft
      Mar 2012
    • Systems Architecture security

      Munster Technological University
      Jun 2024
    • Lenel core

      OnGuard Alarm
      Apr 2021
  • Volunteer Experience

    • Collection

      Issued by Irish Society for Autism
      Irish Society for AutismAssociated with Dean Mitchell