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William Stokes

William Stokes

Building & Hardware Customer Service Advisor

Followers of William Stokes321 followers
location of William StokesUnited Kingdom

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  • Timeline

  • About me

    Programme Systems Engineering Manager

  • Education

    • Coleg Gwent - City of Newport Campus

      2010 - 2012
      Bachelor of Technology (BTech) Information Technology Triple Distinction

      This course aims to blend technical skills with the business, interpersonal and project management skills that are needed not only by the IT sector, but by all the sectors using technology in a modern business environment. I acquired a combination of IT knowledge and practical skills to meet the ever changing technological demands of industry. The programme allowed me to develop my technical skills in systems support, software development and networking. I studied core units in the… Show more This course aims to blend technical skills with the business, interpersonal and project management skills that are needed not only by the IT sector, but by all the sectors using technology in a modern business environment. I acquired a combination of IT knowledge and practical skills to meet the ever changing technological demands of industry. The programme allowed me to develop my technical skills in systems support, software development and networking. I studied core units in the first year, and and progressed to a system support, networking and software development pathway in the second year. Show less

    • Cranfield University

      2018 - 2020
      PgC Cyber Defence & Information Assurance Computer and Information Systems Security/Information Assurance Pass

      The course will specifically focus on responses to serious, present and emerging threats in the information domain. The course enables the student to gain an organisational view of cyber, the domain, the drivers and constraints. The course is designed to ensure that the bigger, contextual, aspects of cyber is understood thereby enabling decision making in relation to cyber to be undertaken within an organisation.

    • University of the West of England

      2013 - 2017
      BSc (Hons) Information Technology Management for Business (I.T.M.B) Information Technology, Business. 2.1 - Upper Second Class

      Activities and Societies: UWE Titans - Rugby League Team. (Treasurer 14/15) "The course is based on three fundamental learning outcomes:A basic understanding of why businesses operate in the way that they do;A broad grounding in IT and how these are used to transform the way businesses operate;The personal skills you will need to succeed in your future career."Source: http://courses.uwe.ac.uk/GN52/

  • Experience

    • B&Q

      Oct 2012 - Jul 2015
      Building & Hardware Customer Service Advisor

      Providing great product knowledge, inspiration and advice to customers to help customers with their projects at home.Support retail basics by ensuring stock availability is at an optimal level and that both volume and hero ends are merchandised correctly.Cut sheet wood materials to the customer specification using a heavy-duty timber saw.Match and mix paint to the customers liking using a Valspar paint-mixing system.

    • Kbase Connect

      Aug 2015 - Mar 2016
      Trainee Systems Technician

      At Kbase Connect I had a number of responsibilities that vary frequently due to the nature of the clients we are dealing with. These are as follows:o Assist in the operation of key processes within the business and support all departmentso Assisting in the creation of Initial Requirement Specifications, Functional Specification and other technical documentation deriving from process analysis meetings you attend or are part ofo Create new websites and update, create and edit content on within our Kbase Web Frameworko Condition Images and other media necessary for any projects currently being developed or supportedo Assist in the support of products and services offered to clientso Network and represent Kbase at eventso Undertake technical meetings on new projects and produce quotes for approval by the head of Saleso Assist in undertaking customer service tasks in order to manage new and existing clientso Assist in the technical testing of software systems Show less

    • TradePoint UK

      Mar 2016 - Oct 2016
      Customer Service Advisor

      As a part of the Tradepoint Cribbs Causeway team, I worked collaboratively to ensure that customers were able to locate, purchase or order the products they needed to complete this project.Part of this role required me to induct new Tradepoint members by explaining the services that the store and the team had to offer. Through this, I was able to build effective relationships with tradesman and better understand their needs and purchasing happens. Thus, I was able to drive growth through increased sales while still offering customers competitive prices and great service.Managing customer orders was a vital part of this role. Ensuring product and delivery availability was of the highest priority to ensure customers could complete their projects on time. Equally, creating business to business orders allowed the customer to receive a higher quality product than the one available instore while providing a greater profit for margin after consulting the supplier of the product. Show less

    • Deliveroo

      Oct 2016 - Dec 2016
      Courier

      Active and flexible work that fits perfectly in with my busy lifestyle and schedule during my final year of university.

    • The Famous Royal Navy Volunteer

      Nov 2016 - May 2017
      Bartender

      • Providing recommendations on different craft beers and real ales based on experience and customer’s preferences. • Helping train new team members in key competencies. • Managing my time effectively whilst working in a high pace environment.

    • Cypad Ltd

      May 2017 - Oct 2017
      Support Analyst

      First line I.T technical support to end users.

    • UK Ministry of Defence

      Oct 2017 - Jun 2022

      • Infrastructure Engineer

        Nov 2019 - Jun 2022

      • Design Architect

        Jan 2019 - Nov 2019

      • MSc Information Professions Apprentice

        Oct 2017 - Jan 2019

    • Logiq Consulting

      Jun 2022 - Nov 2022
      Senior System Engineer

      Providing support and SME knowledge to Defence Digital's Cyber Security Architecture team focusing on Cloud Security.

    • Babcock International Group

      Nov 2022 - now

      • Programme Systems Engineering Manager

        Aug 2024 - now

      • Principal Systems Engineer

        Nov 2022 - Aug 2024

  • Licenses & Certifications

    • Foundation Certificate in Business Analysis

      BCS, The Chartered Institute for IT
      Mar 2020

    • Certificate in Information Security Management Principles (CISMP)

      BCS, The Chartered Institute for IT
      Apr 2018
      View certificate certificate

    • TOGAF 9 - Foundation and Certified

      The Open Group
      Jul 2018

    • APM Project Management Qualification (PMQ)

      Association for Project Management
      Oct 2018

    • Ride Leadership Award - Level 1

      British Cycling
      Feb 2020