Donte Wheeler

Experience

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  Nordstrom

  Jan 2008 - Feb 2011

  Customer Service Representative

  Customer Service Representive -Answered complex Nordstrom inquiries by engaging in customer and employee problem solving -Assisted in driving business by managing Nordstrom bank accounts. -Led Register Training and New Hire classes that held up to 15 trainees at a time. -Received Customer Service All Star Award for meeting and exceeding job expectations and goals.Communications Specialist -Answered hundreds of inbound (in-que) calls per day with professionalism by operating the internal phone system and utilizing specialized phone services. -Utilized good listening skills and Demonstrated patience -Communicated concisely and provided information to resolve customer inquiries -Received perfect scores on performance testsCash Management Specialist -Accounted for hundreds of thousands of dollars in store revenue. -Made daily bank deposits. -Kept intricate records of all money transactions. Show less

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  Allianz

  Jun 2011 - Sept 2014

  Customer Service Representative

  Worked in an In-Que customer service call center.Patiently and attentively answered customer questions about their travel insurance policies and services clearly communicating benefits and coverage as outlined in their insurance agreement.Knowledgeable about the company's products in order to sell the best and most useful plans to customers. I was a top sales person meeting and exceeding sales goals.Adjudicated client claims determining whether or not they were payable or non-payable.Led New-Hire training classes that held up to 30 trainees at a time. Show less

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  Faith Landmarks Ministries (Official Page)

  Sept 2014 - Aug 2017

  Media Specialist

  Developed marketing strategies to better assist the organization. Worked with several departments to determine their needs and designed a video, animation or logo to suit their needs.Produced and recorded event videos, commercials and interviews using professional camera equipment and lighting for public consumption on television and online platforms.Organized and edited 100’s of pieces of recorded videos and photos using Final Cut Pro X and Adobe Premiere Pro CC software.Created moving animations for video promotions and commercials using Adobe After Effects. Designed logos, flyers and banners for digital and print media using Adobe Photoshop CC.Wrote, produced and recorded original music for videos using digital audio workstations such as Cubase, Ableton Live, Reason and Pro-Tools.Performed technical duties involving maintenance and upkeep of media equipment. Show less

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  Private Public Partnerships

  Nov 2017 - Jun 2018

  Home Health Aide

  Assist the client in traveling outside the home, allowing her to remain active in the community.Accompany client during scheduled visits to doctors and other health care professionals.Perform household chores, including preparation of meals and maintenance of interior and exterior of home.

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  Allianz

  Jun 2018 - Jun 2020

  Customer Service Representative

  Worked in an In-Que customer service call center and as a remote agent.Patiently and attentively answered customer questions about their travel insurance policies and services clearly communicating benefits and coverage as outlined in their insurance agreement.Knowledgeable about the company's products in order to sell the best and most useful plans to customers. I was a top sales person meeting and exceeding sales goals.