Shoba Thyarala

Experience

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  TAJ COROMANDEL, Chennai, INDIA

  Jun 1992 - Nov 1993

  Banquet Manager

  Banquet AdministratorResponsibilities• Customer service: Responsible for serving customers. Duties involved discussions of the customer needs, planning and executing the tasks and food menus.• In charge for arranging various conferences, seminars, banquet services, etc.• Responsible for updating the personnel in the kitchen and dining services.• Maintained databases for inventory of kitchen & banquet halls.• Involved in organizing various International Corporate Meetings.• Participated in welcoming VVIP guests & Special International guests. Show less

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  NEPC AIRLINES, Chennai, INDIA

  Nov 1993 - Feb 1996

  Flight Attendant - Check Air Hostess & Cabin Crew Administrator

  Flight Attendant - Check Air Hostess & Cabin Crew AdministratorResponsibilities• Involved in operating scheduled flights, charter flights, VVIP charter flights (for government ministries and delegates)• Operated F-27 Aircraft as a single cabin crew also.• Operated flights with Cockpit crew of various foreign nationals.• As a check hostess, delegated work to cabin crew.• Managed people, raised their morale, made them productive & accountable.• Responsible for operating and releasing check flights for the cabin crew.• Involved in reporting the day-to-day activities on board to the Chief and Deputy chief hostess.• Responsible for the office work on land for planning, scheduling of the flight for the personnel.• Involved in ground jobs like working at check in counters & administration work.• Trained new cabin crew members / trainee’s on board.• Delivered training to trainees through various batches about the rules, safety procedures, customer service on board and other Airline regulations. Show less

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  MELIOR AGRO LTD, Chennai, INDIA

  Mar 1996 - Feb 1998

  Customer Relations Officer

  • In charge for monthly customer investment returns, regular customers follow up letters/reminders, new Investment Plans & Schemes.• Ensured that every customer contact was handled with professional attitude with quick follow-up.• Involved in marketing with successful results by adding new customers to the customer database through various investment plans.• Acquired & maintained information about product offering & support policies in order to provide accurate information to customers and correspond to their queries.• Responsible for conducting various programs featuring new schemes and investment plans to the present and prospective customers.• Conducted corporate seminars about the company and financial reports to various Sales, Marketing and Customer groups during Quarterly and Annual meetings. Show less

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  MISSION TRADING CO., INC CALIFORNIA, USA

  Feb 1999 - Aug 2000

  Administration & Operations In charge

  • My job responsibilities included creating Invoices & Orders processing.• Extensively used “Orders & Inventory Management” software for invoice printing and inventory data entry.• My responsibilities also included coordinating dispatches, shipment and other administration work.• Also regularly participated in automotive seminars, auto exhibitions and auto fairs to build strong customer database.• Dealt with International Customers.• Regularly interacted with our European clients for Import & Export of auto parts Show less

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  Aramark Healthcare+

  May 2005 - Oct 2009

  Catering Manager

  • Managed different units as a Catering Manager (industrial catering, hospital catering, university catering and other companies wherever required.• Assisted Regional Manager in some of her projects.• Covered various Business units in Galway region (Boston Scientific, SAP, Thermo King, Cigna, TG4, GMIT, FAS Galway, FAS Tuam, UCHG, NUIG.• Involve in day-to-day running of the units.• Conducted Financial, HACCP and Health and Safety audits in the units.• Maintained high standards of HACCP, Health & Safety.• Dealt with cash, lodgments, and unit accounts etc.• Regularly addressed & resolved queries/problems raised by the catering staff.• Delegated and instructed work to catering assistants.• Managed professionally any customer complaints. Show less

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  Compass Group

  Oct 2009 - Sept 2010

  Assistant Catering Manager

  • Managed operations of Industrial catering facility for 3500 employees.• Monitored food preparation methods, portion sizes, and presentation of food.• Developed and maintained effective client and customer relationships.• Reviewed menu options with clients and developed menus suitable for all dietary requirements.• Resolved customer issues regarding catering food quality, service, or events.• Hired, trained, and held daily meetings for kitchen chefs and staff.• Strictly followed hygiene and food safety guidelines as required by regulatory agencies.• Reviewed food menu and ingredients with the Head Chef in achieving monthly gross profit. Show less

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  CURRY & SPICE

  Jan 2011 - Jun 2016

  Entrepreneur, Small Business Owner – Curry & Spice – Galway, IRELAND

  • Founded and operated a food production unit supplying Indian Ready Meals to supermarkets.• Hired and trained 10 employees for production & distribution.• Established contracts with 30 grocery stores to sell products.• Formulated business plan & strategy, designed products, negotiated with vendors.• Identified the market demands, managed operations, & developed a unique quality brand.• Conducted cookery classes for 100 people of all skill levels and ages.• Followed health and safety regulations and good HACCP practice• Received 2016 Galway Enterprise Board Best Business Award. Show less

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  Seminole County Library

  Nov 2017 - Feb 2022

  Customer Service Representative

  • Greeted patrons warmly and offered assistance for any queries.• Assisted in checking out books, using technology, and promoting library programs.• Managed customer phone calls and new member enrollment.• Processed and managed cash transactions for patrons of all ages.

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  VaxCare

  Feb 2023 - now

  Customer Service Specialist