Laeeq Ahmed

Experience

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  Dell Technologies

  Apr 2005 - Sept 2020

  IInside Sales Product Manager 2014 – 2020(UK, USA, ANZ, Ireland, Europe region: Acquisition, Channel, Distribution, Mid-market) Managing team KPIs and KRAs and ensuring over achieving of targets Understand each team member’s strengths and weaknesses & plan apt trainings in accordance with allocated budget Regular meet-ups with team and sharing individual(constructive) feedback Teach the team optimal usage of all the tools to make their jobs effective and easy Reporting and tracking team targets and managing quality metrics & appraisalsRelationship Account Manager(UK Business) 2009 - 2014 Identifying customers in the account base and training team members on pitching and selling Dell acquired company products Driving enterprise numbers in the team by going on calls & helping entire team to close enterprise on higher margins Managing quality metrics in team & Mentoring new hires Inside Sales Representative(UK business) 2005 - 2009 Making calls to sell Dell equipments & introducing new Dell portfolios Working towards overachieving revenue, margin, enterprise & services targets Mentoring the new hires on process knowhow & customer service skills Show less Relationship Account Manager IE 2012 - 2014(UK Business segment - SME Outbound Business) Job Responsibilities: Individual -  Identifying customers in the account base for Dell hardware requirements  Identifying business opportunities in various industrial verticals and positioning suitable products Identifying, pitching and selling Dell acquired company products(eg. EMC & Quest)  Managing and updating the salesforce data regularly to ensure a clear forecast of my business pipelineTeam -  Driving service numbers in the team with good success in increasing the service revenues for the team & over delivering Driving enterprise numbers in the team by going on calls & helping entire team to close enterprise on higher margins Managing quality metrics in team  Mentoring new hires in the team & upskilling them by means of regular trainings  Issues Handling within the teamRelationship Account Manager ID 2009 - 2012(UK Business segment - SME Outbound Business) Job Responsibilities: Individual – All my individual responsibilities remained the same as listed above(those in the capacity of Relationship Account manager IE); only the revenue & margin targets were lesser in IDTeam – All my team responsibilities stayed the same and I strived towards team excellence as I always do Show less Relationship Account Manager ID 2009 - 2012(UK Business segment - SME Outbound Business) Job Responsibilities: Individual – All my individual responsibilities remained the same as listed above(those in the capacity of Relationship Account manager IE); only the revenue & margin targets were lesser in IDTeam – All my team responsibilities stayed the same and I strived towards team excellence as I always do Show less Inside Sales Representative 2006 - 2009(UK Business segment - BSDT Outbound)Job Responsibilities: Individual –  Making calls to existing and prospective Dell customers for selling Dell equipments Calling customers for introducing new Dell portfolios/Dell products Ensuring supreme quality customer experience as this was a transactional rather than a relationship business Working towards overachieving revenue, margin, enterprise & services targetsTeam –  Mentoring the new hires on process knowhow & customer service skills Contributing towards achieving the overall team service revenue Show less Inside Sales Representative 2005 - 2006(UK Business segment - DHS Inbound)Job Responsibilities: Individual –  Taking incoming calls from Dell home customers and assisting them with their home computer needs/querries Upselling home computers as per the customer requirement, thereby, adding value by suggesting and selling added services like extended warrantee, printers, anti-virus & office packages Focussing on selling Dell premium product lineTeam –  Mentoring new hires Upskilling team members on pitching and selling Dell added services along with the customers’ key requirement Monitoring and driving overall team SRU(service revenue per unit) number Show less

  • Sr Inside Product Specialist Manager

    Apr 2014 - Sept 2020

  • Relationship Account Manager

    Apr 2012 - Apr 2014

  • Relationship Account Manager

    Apr 2009 - Apr 2012

  • Inside Sales Representative

    Apr 2006 - Apr 2009

  • Inside Sales Representative

    Apr 2005 - Apr 2007
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  Working from Home

  Sept 2020 - Jan 2021

  Freelance Sales Consultant

  Using my network to help real estate business sell their properties , experience of automobile and Super bikes used selling. Helping SAAS based startup companies will leads

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  DEFTeam Solutions Private Limited

  Jan 2021 - Aug 2021

  Senior Sales Manager

   Hiring a team of business executives on budget Negotiating with vendors for deals on CRM software Testing the SaaS based HRtech platform for bugs Training the team members on account management and account planning Help the team build a partner network across the globle(USA/ Gulf/ UK/ India) Driving Overall target of 4 million dollars(annual)that included HRtech and Data engineering targets

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  PeopleLink Unified Communications Pvt. Ltd.

  Jan 2022 - Aug 2022

  Country Head and Solution Consultant

   Hiring team leaders and business executives Training them on tools, products & customer success & ongoing relationships Region alignment to each team leader  Track KPIs and KRAs; managing team appraisal Constructive feedback to team members for optimum productivity & improvement Arrange external trainings & offsite team building activities in the given budget

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  Thomson Reuters

  Aug 2022 - Jan 2023

  Manager Sales Customer Success

   Hiring ACSEs & planning onboarding of new hires Relationship management(internal & external stake holders) Track KPIs and KRAs; managing team appraisal Constructive feedback to team members for optimum productivity & improvementBusiness Plan/Target/Initiatives: Net revenue Retention and Renewals growth  Execution of revenue growth from $24 million to 40% in 3 years Conducting product demos