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Praveen Nanda

Praveen Nanda

Assisting HR Officer

Followers of Praveen Nanda206 followers
location of Praveen NandaBengaluru, Karnataka, India

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  • Timeline

  • About me

    Manager Operations - Customer Service

  • Education

    • Aptech

      2000 - 2001
      Bachelor of Arts Disciplines - Journalism; Psychology

      Activities and Societies: Debate Team More focus on Computer Applications

    • Christ College

      1991 - 1996
      Graduated Journalism, Psychology and English Lit.

      Activities and Societies: Debate Team Was Part of the NSS CampWas more into JournalismPsychologyEnglish Literature

    • Vidya Mandir High School, Dooravaninagar

      1987 - 1991
      Secondary School Leaving Certificate Secondary School Leaving Certificate

      Activities and Societies: NSS Was Part of the School NSSMore into Curricular ActivitiesDakshin Bharat Hindi Prachar SabhaUSO - an UN School Organization

    • Christ University, Bangalore

      1991 - 1996
      Bachelor of Arts Journalism, Psychology and English

      Activities and Societies: debate team Learnt more about Practical Life in JournalismMore Projects on Psychological behaviorMore work on English Literature

    • Cheonggang Academy

      -

      Born on the

  • Experience

    • M/s Arvind Clothing Ltd

      Jul 1996 - Apr 1999
      Assisting HR Officer

      Maintaining the Muster Roll of the EmployeesDay to Day Welfare Activities of the EmployeesFirst Aid and General Kit MaintenancePayroll and ESI + PF Work

    • Pagepoint Services India Ltd

      May 1999 - Dec 2005
      Team Leader

      Main KRA's:Attrition and Shrinkage ControlAHT ManagementKASH ScoreQuality - Internal and ExternalTagging - Unique and Multiple

    • Motorola Joint Venture & A HFCL Group

      May 1999 - Dec 2005
      Team Leader

      People Management - Attrition and Shrinkage ControlClient Management - Reviews with Clients Data Management - Sending Timely Reports to Internal and external TeamsTime Management - Ensuring Achieving of Answered Levels, Service Levels on Calls (Inbound)

    • Pagepoint Services (I) Ltd

      Mar 2006 - Nov 2009
      Unit Manager

      Rostering the AssociatesAchieving the Service Levels and QualityAchieving the SLA & KRA which Included Answered Levels

    • Mphasis

      Mar 2006 - Nov 2009
      Unit Manager

      Pragati Manager - Handling Nesting Phase - 250 Plus employees + 20 Pragati Leaders report into me. The exertise of People Management, Data and Client Management along with time management are part of my positives.I have been with Indian Telecom Industry since 1999 - working for Hotline Paging and later with CDMA Tata Teleservices and currently working with Mphasis and again for a leading Telecom Service Provider in India.

    • Sparsh BPO presently Serco

      Dec 2009 - Jul 2011
      Assistant Manager

      Managing a Team of 150 KRO's arePeople Mgmt - Attrition and ShrinkageClient MgmtData Analysis in terms of Process Profits and to avoid PenaltyCTA, KASH / ICE, Quality, Repeat%, SL and AL, CPR, Productivity

    • Sparsh

      Dec 2009 - Jul 2011
      Assistant Manager

      Operations from 1st; to 11th July 2011.Worked for MphasiS, An HP Company

    • Allsec Technologies

      Sept 2011 - Nov 2012

      Working for a Telecom Company which is from a Great Indian Business Tradition, A Global Player already and I am looking after the Karnataka Circle Operations of GSM. Into Operations, the General Routine of Meeting Service Level, Answer Level Targets, Lessen abandon%, ICE / KASH Scores, Quality, CSAT Stringent Targets and the People Management front - Attrition and Shrinkage control apart from driving the team to perform better and be motivated and make others inspire at work. Service Levels and Answer LevelsQuality ScoresCSAT (KASH)Client ReportsReview PresentationsTeam Attrition and Shrinkage

      • Team Manager, Operations

        Sept 2011 - Nov 2012

      • Team Manager

        Sept 2011 - Nov 2012

    • Andromeda BPO Pvt Ltd

      Nov 2012 - Nov 2016

      Handling Operations of Leading Indian Telecom220 Seater - Associates24hours Operations2 Asst Managers with 12 Team LeadersHeading Operations, Training and Quality OverallRevenue enhancement, Cost effectiveness, Transport Costs,Operational Costs ManagementClient Management Handling the Service Levels, Answered %Repeat % ThresholdUpsellingRetention EffortsTNPS / CSAT / QualityThroughput / FPA - TrainingAttrition and Shrinkage ManagementRevenue enhancement PlanningAchieving Rewards and Avoiding Penalty as per the SLA

      • Operations Manager

        Nov 2012 - Nov 2016

      • Manager - Operations, Training and Quality

        Nov 2012 - Nov 2016

    • Aegis bpo

      Dec 2016 - Jun 2017
      Operations Manager

      Meeting Service Level AgreementsHandling JIO Telecom for South and North IndiaMaintaining Service Levels and Abandon RatePeople Management - Attrition and Shrinkage controlClient Management - Reviews Internal and ExternalData Management - Data Analysis and Periodic checks on Hygiene and R&P Metrics

    • Athena BPO

      Jun 2017 - Apr 2021
      Training And Quality Manager

      P&L - to ensure Quality KPI in Rewards as per Client SLAPlanning Training NHT BatchesBridge Gap Training as per Operational requirementSkill Gap Training as per TNI FindingsQuality Checks - BAU Audits and Focus AuditsDip Check, Product Knowledge Test and Learning Management SystemInternal and External Reviews to ensure Training and Quality Control

    • Celtycs Outsourcing Services Pvt Ltd

      Apr 2021 - Jul 2021
      Assistant Manager

    • Cogent E Services

      Aug 2021 - Jul 2023
      Operations Manager

    • Startek

      Jul 2022 - Jul 2023
      Assistant Manager

    • GarbhaGudi IVF Centre

      Jun 2023 - now
      Assistant Manager

  • Licenses & Certifications

    • Desktop Management & Utilities from Aptech

      Aptech