Carla Williams

Experience

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  Georgia Pacific

  May 1994 - Aug 1994

  Switchboard Operator

  Summer internship operating the company switchboard, directing all calls and relaying messages to the appropriate departments, directing all incoming visitors to correct departments, and welcoming all who entered the building.

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  High Museum of Art

  Jan 1995 - Dec 1995

  Receptionist

  Served as first point of contact for the administrative offices of the museum. Answered phones, directed calls and messages, mail disbursement, typing and faxing correspondence.

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  Equifax

  Jan 1996 - Jun 1996

  Administrative Assistant

  Administrative tasks including directing calls, taking messages, delivering mail, faxing, and typing correspondence.

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  Ernst & Young Global Consulting Services

  Jun 1996 - Dec 1996

  Proofreader

  Proofread documents for spelling, grammar, punctuation, and conciseness.

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  Cooper Lighting Solutions

  Jan 1997 - Jan 1998

  Team Administrator

  Worked as the receptionist for the returns material authorization department team plus supervisor, working with a total of eight team members. I was responsible for general and detailed correspondence, faxing, filing, answering phones, and disbursing mail. • Began working in the file room and was soon transitioned into the return material authorization’s team receptionist position.

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  CM Williams, Inc.

  Apr 1998 - Oct 2004

  Property Manager

  I managed two properties simultaneously: showing vacant units, processing background checks, collecting deposits and rent, making nightly company deposits, and filing evictions. I represented the company during all court-ordered eviction proceedings. I also ensured prompt turnovers by collaborating with the maintenance and cleaning staff about availability needs.

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  Self Employed

  Apr 2006 - May 2021

  Self Employed

  I was self-employed during this time period working as a housekeeper part-time while also being employed full-time as a parent; duties included: budgeting, scheduling, appointment setting, driving, attending meetings, grocery shopping, housekeeping , cooking, laundry services, and many other various daily tasks. • Moved to Birmingham, AL in May 2021

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  The UPS Store

  May 2021 - Aug 2021

  Customer Service Representative

  In this role, I nurtured effective relationships with valued customers to ensure prompt resolution of any issues that arise. In addition, I was involved in meticulously packing and shipping customers' items by guaranteeing timely delivery and delivering an exceptional order fulfillment experience.Listed below are some of my highlighted contributions:• Maintained accurate records of all interactions; such as documenting customer names, addresses, phone numbers, credit card information, and product sales data. • Created customer files by entering the relevant information into a centralized database to access critical customer details. Show less

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  Amazon

  Aug 2021 - May 2022

  Warehouse Associate

  During this tenure, I was proficient in scanning products and organizing them in bar-coded shelf locations to perfect inventory management and streamline the restocking process. I examined each item for any signs of damage prior to their arrangement.

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  Help at Home

  Aug 2022 - Oct 2022

  Caregiver

  I provided meals to improve the health of patients, ensuring they received proper nutrition for their recovery. Daily, I facilitated clients by fulfilling their specific care requirements, leading to enhanced treatment outcomes and overall satisfaction.Here is one of my highlighted key accomplishments:•Reduced missed medical appointments by 25% by offering transportation combined with effective scheduling practices.

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  Alabama's Best In-Home Care

  Oct 2022 - Feb 2023

  Caregiver

  In this role, I ensured the well-being and safety of our clients by promptly addressing and resolving any potential issues. My top priority was maintaining a secure environment for everyone involved. In addition, I took great care in providing meals that contributed to the well-being and overall satisfaction of our clients.Here is one of my highlighted key accomplishments: • Enhanced client engagement by 50% by fostering active involvement in both community activities and personal hobbies. Show less

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  InterSolutions, LLC

  Feb 2023 - Apr 2023

  Leasing Consultant

  Throughout my tenure, I performed my daily duties by strategically implementing prioritized to-do lists with well-defined deadlines. One of my primary duties was to analyze properties with keen attention to identify maintenance issues of property conditions by effectively communicating with our maintenance staff.Here are some of my highlighted key accomplishments:• Recorded and maintained essential information of potential tenants in a computerized system for streamlining the rental process and enhancing data accuracy. • Enhanced resident satisfaction by delivering exceptional customer service, surpassing expectations and fostering positive living experience. Show less

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  Brookdale

  Apr 2023 - Jul 2023

  Sales Marketing Coordinator

  I provided marketing support to the sales team to increase the sales rate. In addition, I played a vital role in facilitating the smooth move-in process for new residents by serving as a liaison between them and the welcoming community. One of my primary duties was to facilitate our Community Sales Leader by providing valuable sales performance data for well-informed decisions. Furthermore, I managed and organized the RSVP list for events.Listed below are some of my key accomplishments:• Implemented data verification and validation processes to guarantee accurate input of information into critical systems such as Artiva and SMS.• Introduced innovative community integration system to facilitate smooth transitions for new residents by establishing connections between new and current residents and leveraging insights into interests, family dynamics, hobbies, religious affiliations, and reuniting former neighbors through referrals, leading to elevated customer satisfaction scores. Show less

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  O'Heren Acquisitions

  Dec 2023 - Jan 2024

  TerritorySales Manager

  I created new and maintained existing business relationships by establishing long-term trusting relationships with customers. In addition, I collaborated daily with the sales team to meet quotas by continuously keeping customers informed of new products fitting their unique needs. Input new and acquired existing customer information using Salesforce. Three new customers added on first day following training