Mithra Krishnakumar (Associate CIPD)

Experience

• 

  TVS Motor Company

  Sept 2022 - Nov 2022

  Intern

  • Supported daily HR operations at TVS Motor Company by organizing employee and candidate records, updating applicant tracking spreadsheets, and assisting with lower-level recruitment documentation.• Contributed to employee welfare programs and broader HR initiatives to foster a positive work environment and enhance team engagement.

• 

  The Restaurant Group plc

  Mar 2023 - Sept 2023

  Team member

  • Maintained high standards of food safety, health, and safety policies at The Restaurant Group plc.• Improved staff morale by 30% through collaboration and addressing team issues.• Streamlined customer service processes, reducing response time by 50% and earning a nomination for 'Star Employee of the Month'.

• 

  Foot Locker

  Nov 2023 - now

  CX team member

  • Enhanced customer satisfaction in footwear and apparel retail through personalized service and adapted communication strategies for diverse teams and clientele.• Boosted team morale and engagement by supporting recruitment efforts, facilitating open communication, and addressing workplace concerns, resulting in a 25% increase in employee engagement.

• 

  FOVIAGENX HOLDINGS LIMITED/FOVIATECH

  Jul 2024 - now

  Human Resources Intern

  • Drafted and distributed employment contracts to ensure clarity in compensation and adherence to company policies for new hires.• Mediated employee feedback, relayed concerns to management, and supported conflict resolution to maintain positive communication within the organization.• Worked virtually with HR teams across German, Irish, and Indian branches to ensure seamless communication and coordination of HR tasks.