Benedict Mwaura

Experience

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  Kenya School of Government (KSOG)

  Jan 2012 - Apr 2012

  Information Technology Support Intern

  • Provided technical support in repairing, maintaining, and troubleshooting computers within the laboratory environment. • Conducted thorough testing and diagnostics for newly procured computer and networking equipment to guarantee optimal performance. • Actively contributed to computer education by assisting in IT-related class lectures. • Demonstrated programming prowess in PHP, HTML, and MySQL for the development of dynamic web applications. • Designed captivating logos and graphics using Page Plus Designer and AUTOCAD, enhancing visual appeal. • Solved network issues and facilitated printer sharing across networks to improve connectivity. • Played a vital role in Network and Systems Maintenance, including monitoring and efficient troubleshooting. • Provided exceptional technical IT support for end users, ensuring uninterrupted workflow. • Took charge of website design, administration, and consistent maintenance, elevating online presence and usability. • Expertly set up technical infrastructure for conferences, including PA systems, wireless networks, and presentation systems, ensuring flawless event execution. Show less

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  Upwork

  Apr 2012 - now

  Technical Writer

  Authors and maintains user guides, documentation, and instructional materials for complex technical products, ensuring clarity and usability for diverse audiences. Collaborates with software developers and subject matter experts to gather technical information and insights for creating documentation. Conducts usability testing and gathers feedback to continuously improve the quality and user-friendliness of documentation. Demonstrates proficiency with authoring tools such as Microsoft Office Suite (including diagramming tools such as Microsoft Visio, and project management tools such as Microsoft Project). Receives recognition for exceptional attention to detail, consistency, and adherence to style guides. Show less

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  ITel Mobile Services

  Sept 2017 - Nov 2017

  Assistant User Experience Coordinator – Software Quality Control

  • Conducted comprehensive research to gather essential user insights, contributing to the enhancement of product development strategies. • Meticulously tested sample devices, aligned tests with specifications, promptly identified issues, and provided actionable feedback to developers for improvement. • Diligently monitored and assessed the quality issues reported by customers, ensuring adherence to quality issue feedback guidelines, and communicated findings effectively to the headquarters. • Collaborated with cross-functional teams to refine research methodologies, ensuring data accuracy and relevance in decision-making processes. • Proactively identified potential product challenges, contributing to the quick resolution of issues before they impacted end-users. • Assisted in the creation of user-centric surveys and questionnaires, gathering valuable data for user experience optimization. • Participated in user interviews and usability studies to uncover in-depth insights and refine product design. • Maintained detailed records of research activities, ensuring the availability of data for future reference and analysis. • Contributed to the development of user personas, allowing for a deeper understanding of customer needs and preferences. • Assisted in the synthesis of research findings into clear, actionable recommendations for product development and enhancement. Show less