Tamara McCloud,MBA,CPC

Experience

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  Medical Advocacy and Outreach (MAO)

  May 2008 - Nov 2022

  Director of Patient Financial Services

  Mobilized centralized insurance billing and collections by bringing it back in-house, ensuring compliance with established agencies' policies and procedures, regulations of applicable regulatory agencies, and state and federal guidelines. Created RCM dashboards to present to the board of directors and executive leadership. Standardize the agency credentialing process, which increased team efficiency by 20%. Led the implementation of a Greenway Health System and led the team through training, testing, and go-live with over 10 physicians in less than 6 months. Collaborates with al segments of leadership responsible for process design and development, process monitoring, and policy & procedure development.Delivers successful results with industry KPI and benchmark metrics by increasing yearly collection rate to 80%.Recovered patient A/R over $100k by implementing best practices. Show less

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  1on1 Technical College

  Nov 2019 - now

  Program Director Medical Billing & Coding

  Created and implemented developmentally appropriate curriculum which addressed individual learning styles. Identified and documented learning achievements by reporting outcomes, performance information an program adjustments used to boost comprehension.Conduct on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.Review curriculum and textbooks with instructors, program managers, and Campus President. Review completion and placement rates with Director of Career Services and the Campus President. Show less

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  Five Horizons Health Services

  Nov 2022 - now

  Chief Medical Systems Officer

  Success in spearheading the establishment and launch of a new primary care clinic in an underserved area, addressing significant gaps in healthcare access within the communityLed all aspects of clinic development, including strategic planning, site selection, facility setup, staffing, and regulatory compliance, ensuring seamless operations from inception to execution.Led the development and implementation of strategies to drive a zero-patient harm culture, resulting in improved patient safety outcomes across the organization.Collaborated with physicians and multidisciplinary teams to meet patient needs and exceed expectations, ensuring high-quality care delivery.Provided oversight of all clinical practices and personnel in the designated region, optimizing processes to enhance patient experiences and operational efficiency.Participated in the development of annual operating and capital budgets, exercising effective cost control measures to optimize resource allocation and achieve financial goals.Played a pivotal role in advocating for healthcare equity, social justice, and access to affordable, culturally competent care for underserved populations through community outreach, education, and advocacy initiatives. Show less