Joe Shahoud

Experience

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  Motorola

  Jan 1989 - Jan 1994

  Engineering Technician

  Managed maintainability development of Motorola's most recent digital communications products to come out of production.

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  BellSouth Mobility

  Oct 1994 - Jan 1999

  RF Performance Engineer for the BellSouth Mobility cellular network comprising of AMPS and TDMA technologies. Maintained cellular telephone base stations (cell sites) including all troubleshooting, diagnostics, turn up, and repair of Lucent Autoplex cell site equipment, power equipment, T1 facilities, etc.

  • RF Performance Engineer

    Jan 1996 - Jan 1999

  • Field Engineer

    Oct 1994 - Jan 1996
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  AT&T

  Jan 1999 - now

  FirstNet Market Lead for the Mid-Atlantic states. The FirstNet mission is to deploy, operate, maintain, and improve the first high-speed, nationwide wireless broadband network dedicated to public safety. This reliable, highly secure, interoperable, and innovative public safety communications platform will bring 21st century tools to public safety agencies and first responders, allowing them to get more information quickly and helping them to make faster and better decisions. The FirstNet Market Lead does the following:- Ensures the RAN Engineering team is up to speed on everything FirstNet- Ensures all FirstNet processes and protocols are being followed- Steers the placement of future cell site builds to meet the needs of the first responder community.- Works with customers to understand, troubleshoot, and resolve customer issues- Provides engineering support to FirstNet sales teams- Regularly prepares and delivers presentations on FirstNet to city, county, and governmental officials- Troubleshoots, analyses, and conducts field tests as required to support our first responders on the FirstNet network. Show less Manage all operations within the RAN Performance organization for North Carolina, Virginia, and West Virginia. Responsibilities include the execution and management of the following. - Review of daily network performance statistics and perform root cause analysis of degraded systems. - Manage the triage of degraded systems and work with the appropriate groups to resolve network performance degradation.  - Data mine through numerous voice and data metrics to identify trends that may have normally gone unnoticed but have a negative impact on the customer experience and metrics. - Management of all departmental budgets such as training, equipment, travel, third party vendors, etc. - Triage and dispatch of appropriate parties for on site diagnostics, interference hunting, and mitigation of all high RSSI/interference issues. - Manage a team of ten direct reports including all hiring, semiannual reviews, and development. - Preparation and presentation of numerous slide decks throughout the year that report the state of the market with plans for improvement in areas the market is deficient. - Very accustomed to working with executive leadership on many different levels; reporting, process improvement, escalations, etc. Show less Carolinas Market lead for UMTS. South Carolina market lead for LTE. Designed and project managed over 1000 new UMTS sites and over 1500 UMTS 2nd and 3rd carrier sites across the state of South Carolina, Asheville, Charlotte, and Greensboro. Responsibilities included: - Creation of site designs that take into account numerous sector level variables and considerations, and doing so such that they fit into the big picture taking into account goals and costs that look beyond into the next few years. - Preparation of numerous datafill such as Node B MSC definitions, E911, RND CIQ, complex UTRAN relations, etc. - All code and frequency planning for South Carolina. - Managed and coordinated complex retunes  - Created and maintained designs in the Atoll design and prediction tool including complex system modifications that were designed and modeled in order to simulate KPI’s for approval by RAN headquarters. - Managed and supported the construction phase of expansion projects to ensure construction was matching designs while ensuring minimal impact to the existing network. Show less The SFL RF Planning and Support department consisted of four subgroups, each of which played an integral part in the overall network of over 1000 cell sites. The subgroups consisted of Traffic Engineering, Frequency Planning, Network Planning, and Data Performance Engineering. The department consisted of a staff of six employees. - Responsible for the market Traffic Action Plan, which ensured capacity needs were met before demand. - Oversaw and managed all voice channel forecast activities (DVCF) as well as weekly Regional Top 50 Blocking call responsibilities. - Responsible for market performance levels and quality indicators, and speaking to these indicators on weekly regional calls. - Managed all activities related to frequency carves and hopping plans. - Responsible for all activities related to BSC rehome planning, capacity engineering, and integration planning. - Responsible for the monitoring and performance of the EDGE/GPRS data network. Show less During this period, the SFL RF Performance department managed over 430 cell sites that spanned from Vero Beach to Key West. SFL was noted for maintaining a dropped call rate that was the lowest in the company year after year. Over the course of eight years, my experience in the Performance group began as an RF Engineer II and ended as an RF Engineer V. Management experience consisted of 4 direct and 2 indirect reports. - Managed all major Performance projects that spanned the market over the eight-year period. Most of these projects consisted of new innovations never before tried in the cellular industry of that time. - SME for the market on all new Lucent base station systems. - Was responsible for TDMA and GSM system performance in Dade, Broward and Palm Beach counties to meet specified KPI’s. Responsibilities included management and development of four RF Engineers, fault detection, analysis and resolution, interference management by way of antenna modifications, parameter scrubs, network optimization, and GSM Conditional Acceptance. Show less

  • Technical Communications Manager/FirstNet Lead

    Oct 2018 - now

  • Area Manager RAN Performance & Operations - Mid-Atlantic

    Dec 2013 - Oct 2018

  • Senior RAN Design Engineer

    Jun 2006 - Nov 2013

  • Manager of RF Support and Planning

    Jan 2004 - Jun 2006

  • Manager RF Performance

    Jan 1999 - Jan 2004
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  Concepts In Text

  Oct 2002 - Dec 2005

  President and Chief Writer/Editor

  Concepts In Text was a technical writing firm that specialized in the preparation of all types of user or assembly manuals, software help systems, human resources documentation, and electronic or online form (eForm) generation as well as document translation and editing services.

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  Safe Family Defense, LLC

  Oct 2017 - now

  Business Owner/Instructor

  Safe Family Defense is a company that is taking a whole new approach to personal safety and defense by taking the edginess out of the typical teaching approach and meeting people where they are on an emotional and practical level. From private, individual basic pistol instruction to concealed weapons permit classes, it is our mission to ensure that each and every student that walks through our doors be equipped with the ability to avoid conflict in the first place and know how to properly use a firearm as a last resort.Visit our website or give us a call to find out more about how we can help you learn to protect yourself and your family. www.safefamilydefense.com Show less