Jessica Deas

Experience

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  Citizens Against Spouse Abuse

  Jan 2010 - May 2012

  Technical Support Specialist

  - Create and maintain frequent system restore points and backups in case of data loss- Provide diagnosis and resolutions for devices including desktops, printers, and networks- Assist in the creation, review, and maintenance of user account permission levels based on jobpositions

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  Self-Employed

  May 2012 - Mar 2015

  Freelance

  -Upgrade Windows Operating Systems to newly released edition-Install hardware components i.e. sound cards, RAM, network adapters, power supply, etc.-Remove viruses from pcs and perform factory resets when necessary

• 

  Walmart

  Mar 2014 - Oct 2019

  Customer Service Manager

  -Supervise front-end of store, ensuring each customer has a positive shopping experience-Operate POS system to process transactions including returns, money services, and exchanges-Resolve customer concerns, questions, and complaints

• 

  Associate of Information Technology Professionals (AITP)

  Aug 2016 - May 2019

  Volunteer

  -Assist residents with technology related questions while installing hardware and software-Provide technical support to residents by troubleshooting and correcting issues with devicesincluding cell phones, televisions, printers, desktops, laptops, and tablets-Make hardware and software recommendations for the resident based off user’s requirements

• 

  RadixBay

  Oct 2019 - Feb 2022

  Salesforce Consultant

  -Provide Salesforce support for clients -Develop and maintain documentation on SF processes and help-related materials-Perform data management procedures to ensure high quality data is in CRM-Create reports, dashboards, and automated processes-Perform data analysis for records

• 

  Dupont Circle Solutions

  Feb 2022 - Jan 2024

  -Identify tasks that need to be completed based on client requests and discussions and assign to appropriate team member-Collaborate with team members to stay informed of the progress of ongoing tasks and provide status updates to clients via email, Slack, or in weekly calls-Produce business process diagrams, technical documentation, training and communications documents, user stories, and other client facing documents relevant to deliverables-Validate functionality and identify issues (if any) to confirm new components meet client expectations Show less -Configured the system to align with business requests, including creating new custom fields, objects, flows, approval requests, page layouts, record types, etc. -Created and maintained existing dashboards and reports that displayed important kpi metrics-Managed user access and permissions by utilizing permission sets, profiles, role hierarchies, and sharing settings-Provided training support to users by conducting training sessions and creating user guides-Provided support for multiple integrations that included set-up and updating object syncing configurations Show less

  • Salesforce Senior Associate Consultant

    May 2023 - Jan 2024

  • Salesforce Associate Consultant

    Feb 2022 - Apr 2023
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  Operatus

  Jan 2024 - now

  RevOps Consultant