
FILIPPOS MAKRIDIS
Letting's Negotiator

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About me
Conversion Floor Manager
Education

University of Bedfordshire
2010 - 2011Masters Business and ManagementActivities and Societies: President of the Greek and Cypriot Society Some of the lectures included:Marketing / International MarketingBrand ManagementFinancial AnalysisBusiness CommunicationsAMP- Research on Corporate Social Responsibility

University of Bedfordshire
2008 - 2010BSc (Hons) Human Resource ManagementActivities and Societies: President of the Greek and Cypriot Society Some of the main courses that I enrolled to were:Human Resource ManagementLeadership and ManagementBusiness and Professional CommunicationsLearning & DevelopmentCreativity and Innovation

Intercollege
2005 - 2008Diploma Business AdministrationActivities and Societies: PR OFFICER - STUDENT UNION EXECUTIVES Some of the classes I attended were: Organisational BehaviourManagementOrganisational Behaviour Public RelationsAccounting 1 and 2Micro and Macro Economics
Experience

Property Centre London
Feb 2012 - Nov 2012Letting's NegotiatorCanvassing-Taking properties on (using the telephone and email)Negotiating the deal on behalf of the client Sealing the deals-preparing holding deposit receipts, tenancy agreementsVetting the perspective tenants by collecting references and carrying out credit checksActing as property manager and dealing with any issues that arise in the property Arranging the viewings and valuations of the properties

WESTERN ACCOMMODATION
Nov 2012 - Nov 2016Maintenance Manager - Lettings Negotiator-Assist with the delivery of repairs and estate management policies-Carry out pre and post inspections of reactive repairs jobs within agreed timescales.-Comply with the Association’s Health and Safety Policy and ensuring compliance with Health & Safety legislation-Achieve and strive to exceed all targets and maximise personal activity levels through high standards of customer communication-Consistently provide exceptional client service to ensure we deliver on commitments to retain clients and ensure they become referrers of future customers and clients-Monitor own performance against targets and take action to improve volume/conversions-Source and generate Market Appraisals through agreed tasks and phone calls-Undertake applicant management daily; identify the perfect property for every applicant and keep in regular contact-Attend viewings and prepare thoroughly to answer all questions relating to the property-Structure and organise your own time, ensuring adequate time is given to key activities e.g. applicant management, client feedback, canvassing etc-Assist in effective and day‐to‐day administration within the branch-Actively utilise notes and company records to ensure effective client communication and allow for informed negotiations Show less

Trangolas Real Estates
Feb 2017 - May 2019Sales ExecutiveActively develop new business opportunities through contacts, relationships, cold calling and networking activitiesProvide guidance and assist buyers in purchasing property under the best termsDetermine clients’ needs and financials abilities to propose solutions that suit themDisplay and market properties to possible buyersNegotiating the terms of an agreement and closing salesRepresenting the company in International exhibitionsRemain knowledgeable about real estate markets and best practices Show less

Investous
Jun 2019 - Feb 2022Account ManagerPromoting the company's products and services Assisting customers who wish to open a trading accountProviding information/education to clients regarding our productsKeeping clients updated in regards to the latest financial newsTraining clients to use the company's trading platform Meeting the company's core values on a daily basis

CMTrading
Feb 2022 - Nov 2022Senior Account Manager/Retention
Fintech/FOREX
Oct 2022 - nowSales Floor Manager/ConversionMonitor the team performance to ensure efficient sales and conversion operations (calls, product knowledge, etc.)Provide the right tools for the team to grow and show resultsLead team meetingsBuild statistical reports based on relevant data to present to varying levels (senior managers, HR trainers, team leads, and other staff)Make sure standard company policies and compliance regulations are metSolve the most complex queries and technical issues with tools used by the teamBe invested in the recruitment process for the new hiringsClosely communicate with other departments:Marketing: discuss leads volume and qualityHR: recruitment, wages, holidays, reward system, career opportunitiesOffice manager: final decisions regarding rules and facilities, training sessionsOperations manager: planning targets, finances and others. Show less
Licenses & Certifications
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AML 4th and 5th Directives Overview
European Institute of Management and Finance (EIMF)May 2020.webp)
Financial Promotion and Marketing Compliance
European Institute of Management and Finance (EIMF)May 2020.webp)
MiFID II Overview
European Institute of Management and Finance (EIMF)May 2020.webp)
Best Execution Overview
European Institute of Management and Finance (EIMF)May 2020
Languages
- enEnglish
- grGreek
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