Michael Cloete

Experience

• 

  Dicoll Electronics

  Jan 2003 - Oct 2007

  Workshop Manager
• 

  Mthombo IT Services (Pty) Ltd

  Oct 2007 - Apr 2008

  Tape Storage Workshop Manager
• 

  Storex SA

  Jun 2008 - Sept 2013

  ERS Manager

  Electronic Repairs Services Workshop BU Manager for Storex SA, nationwide. Advanced Tape Storage repair skill-set.

• 

  CSSI (Pty) Ltd

  Nov 2013 - Aug 2014

  Operations Manager

  Data recovery servicesDigital forensicsTape storage repairs, sales, rentals, SLA agreementsTape media sales and tape storage accessory salesHard drive, flash disk salesNAS,SAN sales and solutionsHDD re-certification and sanitization services

• 

  Qrent Rentals

  Aug 2014 - Jun 2024

  As the Qrent CTSM I oversee the orders processing technical team, which is responsible for overall quality control and final product delivery to local customers and regional branches for all orders placed.Ensure the orders team maintains ISO aligned quality control procedures to each and every item that is prepared in accordance to client specified requirements.Make sure every order placed is prepared on time and inline with client expected delivery ETA.Constantly review and maintain technical improvements to prepared equipment and quality control procedures to maximize efficiency and output.Assist operations with stock management, flow, storage and control procedures. Manage the company onsite support services, escalations and SLA's. Deal directly with clients assisting and all facets of SLA onsite support services.Assist the sales team with technical pre-sales and propose solutions to out-of-scope projects and new sales opportunities.Maintain warehouse facilities, implement technical upgrades, planning and security control measures.Component level repair across a large scope of IT equipment and high level testing thereof. Show less

  • Customer Technical Service Manager

    Aug 2014 - Jun 2024

  • CTSM

    Aug 2014 - Oct 2023
• 

  BCX

  Nov 2023 - Jun 2024

  National Repair Center Manager

  Managing 12 dedicated repair workshops around South Africa.Ensure day-to-day operational oversight of all workshops nationally.Respond to daily escalations, manage and provide appropriate response and resolutions.Attend daily management and region meetings to resolve outstanding workshop jobs to prevent escalations and to meet operational SLA.Provide weekly feedback to senior management on all facets of workshop operational productivity.Assist with level technical repair guidance and mentoring to the high-tech repair center.Maintain highest level of quality control procedures by regularly reviewing DOAs and RCA so future incidents are mitigated.Management of all managers and reporting staff.Set-up and mange workshop projects to ensure project is completed and reported on. Show less

• 

  Pinnacle ICT

  Jun 2024 - Sept 2024

  Presales Engineer Enterprise: Storage and Tape Storage

  Pinnacle Enterprise Solutions offers a broad range of world leading enterprise technology brands and solutions encompassing high performance and high capacity servers, disk storage, networking, tape storage and Cyber security amongst many more, here are a few brands under our enterprise banner:Spectra-LogicInfinidatCommvaultSupermicroNutanixnVidia Systems and NetworkingRuckus NetworkingAcronis

• 

  CSSi (Data Solutions, Networking, Data Centre and Data Recovery Services)

  Sept 2024 - now

  Operations Manager

  CSSI South Africa (Pty) Ltd, a company specialising in Data Recovery and Digital Forensics for the past 24 years.