Ravi Mishra

Ravi Mishra

Software Engineer

Followers of Ravi Mishra1000 followers
location of Ravi MishraDubai, United Arab Emirates

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  • Timeline

  • About me

    Technical Advisor @ Infocloud | Microsoft 365, Office 365 Administration

  • Education

    • New Indian Model School

      1996 - 1998
      12th Std Physics and Computer Science
    • City Montessory School

      1995 - 1996
      10th Std English, Physics
    • Visvesvaraya Technological University

      1998 - 2002
      BE Computer Science
  • Experience

    • E-Pos International LLC

      Apr 2003 - Sept 2005
      Software Engineer

      RoleMapping business processes and handling implementation of the software to provide technology-based solutions to vital business processes. Reporting directly to Managing Director.Coordinating the development of the company's web site.Major HighlightsPlayed a major role in the implementation of ERP, Wings Infonet FZE. Acted as Coordinator between the company and ERP implementer for smooth project progress and management.Made vital contributions towards the development of:Source coding software for Inventory Management. VAN SALES Software. Show less

    • Maritime and Mercantile International LLC

      Nov 2005 - Feb 2008
      Business System Analyst and IT Coordinator

      Handling 70 Costa Stores; working for different concepts like Bar Lounge Restaurants (11), Noodle House, Good-to-Go and Hey Pesto (2 stores), (Retail Store).RoleOverseeing IT projects for restaurants, involving close coordination with vendors to complete tasks on time.Managing the IT set up, software implementation, networks and systems administration for over 75 stores. Handling the implementation of Enterprise Management (EM) in the organisation; monitoring project progress and achieving on time completion of the project.Generating KPI report for Operations for the clients/ in house and other reports for the Stores.Planning, scheduling and imparting training to the newly recruited members of Operations team.Major HighlightsSuccessfully handled the implementation of Fidelio Material Control for the restaurant, covering 70. Subsequently, facilitated the migration of systems from Restaurant Manager software to Fidelio Material Control. Actively involved in training the end user staff.Essayed a major role in establishing entire IT network and implementing necessary systems for over 40 stores for the organization. Liaised with the vendors and ensured they complied with the guidelines in the execution of the projects.Succeeded in completing and delivering two sites were finished approx. 15 days before the scheduled date.Given bonus in 2008 for completion of EM implementation in 60 outlets. Show less

    • Emirates Leisure Retail

      Feb 2007 - Oct 2012
      Business Systems Analyst

      RoleOverseeing IT projects for restaurants, involving close coordination with vendors to complete tasks on time.Managing the IT set up, software implementation, networks and systems administration for over 75 stores. Handling the implementation of Enterprise Management (EM) in the organisation and timely project completion.Generating KPI report for Operations for the clients/ in house and other reports for the Stores.Planning, scheduling and imparting training to the newly recruited members of Operations team. Show less

    • Cavalli Club, Restaurant & Lounge

      Nov 2012 - Aug 2013
      Head of Operations IT at Cavalli Club,Restaurant&Lounge; Pragma Group

      Interact directly with all department heads to identify needs.Establish ideal application plan and develop design for needed files, programs and reports.Train and monitor executives to ensure complete understanding of implementation plan in every aspect.Head and stimulate department team to attain set standards and objectives.Suggest new technologies, equipments and systems to assist changing requirements.Update evolving technologies and recommend improved equipment and systems.Establish required rules and regulations for data, role, systems and limits secure for each user.Manage and monitor quality services of application maintenance.Manage and supervise application improvements implementations.Report on service delivery and application performance.Conduct audit of infrastructure, IT contracts and organization on markets.Prepare and maintain apt disaster recovery plans for consistent business operations. Show less

    • Taqado Mexican Kitchen

      Sept 2013 - Nov 2015
      IT Manager

      • Identify problems and provide specific and effective solutions, working with internal and external resources to resolve problems quickly.• Provide technical support and advice, assuring a timely and courteous response to email and telephone requests.• Communicate regularly with users, keeping them informed of problem resolution timeline and action plans.• Implement, Manage, log and track a help desk system.• Assist in demonstrating features, advantages and benefits of products and software, enabling improved productivity and deliver product training when required.• Support the day-to-day IT infrastructure as well as taking responsibility for projects relating to the internal IT infrastructure.• Proactively contribute ideas for improvement within the IT of the business.• Install and configure new software and applications including communication systems and internet connections. • Monitor, configure and maintain equipment, including PC’s, terminal, servers, laptops, printers and mobiles/phones. • Order software/hardware products when requested and within the agreed IT budget.• Perform regular daily checks on server stations and back-ups.• Meet regularly with General Manager/s and Restaurant Manager to discuss relevant IT matters. • Maintain confidentiality across all IT systems.• Pursue personal development of skills and knowledge necessary for the effective performance of the role.• Ensure proper functioning of Micros and all other related F&B systems including accounting software, time keeping systems, office network etc. Show less

    • ProVise Consulting

      May 2016 - Nov 2023
      IT Manager and Consultant
    • Infocloud Computer Software LLC

      Jan 2024 - now
      Technical Advisor
  • Licenses & Certifications

    • Career Essentials in System Administration by Microsoft and LinkedIn

      Microsoft
      Apr 2023
      View certificate certificate
    • Nano Tips for Communicating with Confidence with Selena Rezvani

      LinkedIn
      May 2023
      View certificate certificate
    • Strategies for Negotiation Nano Tips with Chris Croft

      LinkedIn
      May 2023
      View certificate certificate
    • Ram Charan on Coaching High Potentials

      LinkedIn
      Jan 2023
      View certificate certificate