Kiirrtanah Murugan

Experience

• 

  CY Handee Rubber Moulding Sdn Bhd Perak

  Feb 2018 - Jan 2020

  Administrative Assistant

  •Administrative Support: Manages facility repositories and record keeping systems for storage,tracking and retrieval of information and materials.•Operational Management: Managed facility finances, developed staff and physician work schedules, andconducted staff training to enhance efficiency and compliance with laws and regulations.•Customer Service and Facility Improvement: Answered multiple phone lines, triaged calls, checked material stock,and improved customer billing and facility quality to ensure effective service and operational excellence•Work Coordination: Prepared reports, presentations, and documents for executive meetings, ensuring accuracy andprofessionalism. Show less

• 

  Little India Heritage Villa

  Mar 2020 - Jun 2021

  Admin cum Receptionist

  ● Call and Email Management: Answered incoming calls, took messages, and redirected calls as needed; handled email inquiries to ensure effective communication and prompt responses.● Administrative Support: Managed diaries, arranged appointments, booked meeting rooms and conference facilities, and performed data entry tasks, including sales figures and property listings, to support daily operations.● Office and Event Coordination: Ordered office supplies, organized travel and events, and maintained social media accounts as needed to support office functions. Show less

• 

  Toll Global Forwarding

  Aug 2021 - Apr 2023

  Customer Service Officer (Logistic)

  ● Export Management: Managed US export operations by overseeing shipping processes and ensuring compliance with export regulations to facilitate timely deliveries.● Schedule Maintenance: Maintained and updated sailing schedules to ensure accurate and efficient logistics planning, minimizing delays and optimizing shipping routes.● Booking Coordination: Created and managed export and import bookings, including updating consignment details to ensure accurate and smooth logistics operations.● Team Leadership: Supervised a team of 8 customer service officers, providing guidance and support to enhance performance and ensure effective handling of customer inquiries and service requests. Show less

• 

  Watsons Singapore

  Apr 2023 - Feb 2024

  Management Trainee

  ● Store Operations Management: Organized store operations, merchandising, and promotional activities according to established guidelines to ensure efficient and effective store performance.● Daily Oversight: Managed and oversaw daily activities of assigned stores, ensuring smooth operations and adherence to company policies and standards.● Customer Service: Provided excellent service by taking customer orders online and delivering them promptly, ensuring high levels of customer satisfaction.● Team Support and Improvement: Cooperated with the Outlet-in-Charge to continuously improve service standards and provided necessary support to staff, enhancing overall store performance and service quality. Show less