Jayram S Aglave

Experience

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  Tata Communications Limited, Dighi, Pune.

  Dec 2019 - May 2020

  Project Trainee
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  Tata Communications Transformation Services (TCTS)

  Jul 2022 - Apr 2024

  Network Associate Engineer

  Project: Tata Tele-business Services (SOC)1. Hands on Experience to work on SDH Technology NMS (ECI, Alcatel & TEJAS) and RF technology Equipment’s (ECI, RADWIN Equipment’s).2. Pending Alarm Monitoring in NMS and Customer portal tool.2. Responsible for co-ordination with clients, and Field engineer, CNOC, vendors & customer team for fault restoration.3. Monitoring critical, major, and minor alert in the network and act immediate to provide the resolution and save customer traffic.4. Managing approx. 20 complaints per day.5. Handling UBR IP management, provide unmanaged UBR IP to field engineer, Check the reachability of IP.6. Handles variety of customer issue like Link down issue, Customer isolate, slowness, link flapping, latency issue, Ip reachability.7. Co-ordinated with various internal team as well as external customer to find the root cause and fix the issue.8. Responsible for batter customer service and make sure that customer issue addressed in time.9. Ensure quality, accuracy, and timely resolution of problems.10. Hands on experience with monitoring tool such as ECI, NOKIA NMS, Alcatel, Putty, CRM.11. Good Knowledge about routing protocol BGP, OSPF, EIGRP, RIP and switching protocol VLAN.12. Worked on MIS reports, and good knowledge about Microsoft excel.13. Give knowledge transfer to the new employees and make them fit in to the team.14. Worked on L2 outbound call quality audit. Show less

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  Sify Technologies Limited.

  Apr 2024 - now

  Network Engineer

  Project: State Bank Of India (NOC)1. Maintaining the PAN India WAN and LAN network operation of State Bank of India branches. Maintaining all 4 data center’s operation, incidents of state bank.2. Current role as NOC engineer performing administration, maintenances, performance, and project for client network infra.3. Working on ticketing portal and providing resolution within SLA. On BMC remedy incident tool.4. Troubleshooting banking day by day issues related to network infra, Application or server slowness, devices, or server unreachable, URL unreachable issue, etc.5. Configuration of branches Router and Switches of multiple venders such Cisco 1921, 841M, Huawei 5720,5735 and Juniper SRX240, MX104.6. Troubleshooting application and ATM connectivity issue between DC and DR configuration of new link deployment and link failover/switch over on BGP.7. Pro- active availability monitoring and fault management for LAN//WAN infrastructure.8. Monitoring of the network with various tools like VUNET, NPMD, Net IM etc. Allocating ports, switch ports enablement and troubleshooting various issue at switch level.9. Providing Utilization report and IP accounting to branch.10. Independently own the network infrastructure support solving complex issues and suggest design modifications as appropriate.11. Ensure SLAs are met.12. Performance analysis and root cause analysis. Show less