Andrew Papadopoulos

Experience

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  Advent Mortgage Services

  May 2010 - Sept 2015

  Technical Analyst

  Summers of 2010-2015-Provided troubleshooting for all technical issues including software, hardware and networking within 30 minutes of issue discovery.-Modernized file lookup within the office by scanning 1000+ mortgage paper files to the office network.-Presented a professional attitude to all employees within the firm when troubleshooting issues through phone, e-mail, and in person.-Managed the weekly systems upkeep and diagnostics for the firm’s 4 employees.

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  DundeeWealth Inc.

  May 2011 - Jan 2012

  Information Technology Specialist

  Summers of 2011-2012-Collaborated within a team of 9 individuals resolving all technical matters within the building.-Assembled 20 brand new computers per month that were utilized by new employees.-Onboarded approximately 10 interns and new hires per internship, administering their account credentials and information.-Created an inventory system which increased efficiency when receiving shipments and transferring items to the storage room.-Resolved approximately 50-70 tickets per week that were self administered, or assigned by the team leader. Show less

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  McKesson Canada

  Oct 2015 - Sept 2016

  Customer Care Reresentative

  -Interacted with 60-100 clients daily nationwide to assess and diagnose issues.-Acted as first line of inbound service to troubleshoot client issues, or triage calls to the hardware, software, and POS teams.-Completed daily and monthly statistical analysis on all 3 teams’ performances. -Decreased customer queue times as the sole acting triage team member.-Escalated critical issues immediately to appropriate teams to restore stores to working status.-Prepared 10-20 tickets weekly for regional teams to dispatch technicians to stores for critical matters. Show less

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  Brains II

  Oct 2017 - Jan 2018

  Project Coordinator / Depot Services

  • Co-coordinated the Indigo hardware refresh project across Canada which involved imaging and configuring 1000 Point of Sale tills, and 1000 receipt printers.• Organized the shipment of all hardware to their destinations across Canada, utilizing appropriate forms of shipment depending on the location and urgency.• Responsible for ensuring over 60 technicians across Canada were checking in to their assigned stores, at their allocated times.• Required to be on standby to send new units to replace any defective units stores may have received.• Cleaned, tested, and refurbished over 300 pieces of hardware for a separate Rexall refurbish project.• Archived and stored all tested hardware in an organized manner in the warehouse for easy access. Show less

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  McKesson Canada

  Jan 2018 - now

  Associate Technical Support Engineer