Jyoti Aswal

Experience

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  KPMG India

  Jun 2017 - Sept 2018

  Research Analyst

  Address Verification: Extracting primary reports from the company and organizing them into Excel sheets. Collaborate with vendors for the verification process, managing extensive files containing details for up to 500 employees. Additionally, conducting 40-50 outbound calls for auditing purposes and deliver 10-20 comprehensive written reports to clients.Site Visits (Company verification): documenting candidates' previous employment details, and scheduling appointments for the verification process. Coordinate with vendors, providing them with necessary details for the site visit and ensuring regular reporting. Maintain and deliver 5-10 company verification reports to clients, categorizing them as red, amber, or green files based on reporting. Show less

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  Concentrix

  Dec 2019 - Oct 2021

  Senior Representative

  I assist direct customers with billing and mobile network issues through live chat for Sprint and T-Mobile Corporation. My focus includes ensuring customer satisfaction, and I consistently maintain the Net Promoter Score (NPS) above 75%.Trainednew employees in production support, covering process knowledge and tool navigation. I provide on-the-job training to ensure the team meets and maintains a target of 35% in performance.Assist and guide customers through calls, addressing inquiries related to billing, TV, packages, Wi-Fi, and other services for Virgin Media Corporation in the UK. On average, handling approximately 40 calls per day. Show less

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  CDK Global

  Oct 2021 - Oct 2023

  Technical Specialist

  Monitor our servers, promptly escalating issues to the right teams for resolution. This proactive approach led to an 80% reduction in escalation counts by consistently overseeing problems, escalations, and events related to maintaining service uptime. This Ensures our clients enjoy a seamless experience.Initiated efforts to go beyond my assigned responsibilities, proactively learning more about the application's functioning. This initiative significantly contributed to a 30% increase in client satisfaction within a quarter.Led a team of five in launching an app that boosted our live onboarding performance by 70%. This involved analyzing real-time data in the database, interpreting it, and processing it into a Dealer Management Tool.Trained four new team members while consistently maintaining the highest level of productivity. I achieved an impressive 95% utilization rate and took on 40% of the total work assigned to the entire team. Show less

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  The Citco Group Limited

  Jun 2024 - now

  Fund Accountant