Ading Tony

Experience

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  TECHNOLOGY ASSOCIATES LIMITED

  Mar 2014 - Jun 2014

  Customer Complaints Officer

  Duties:1. Responsible for investigation, resolution and reporting of all customer related complaints.2. Inputting all complaints onto the company database, reporting and seeing through to completion. This will involve completing client paperwork to ensure 360 degree communication.3. To ensure all company policies and procedures are followed and are adhered to and documented within all sections.4. Monitoring all potential claims ensuring minimal financial impact to the branch and company.5. Acting as an ambassador for the company and behave in a professional and courteous manner at all times.6. Pro-active in the development of good relations within the community and this may involve attending. Show less

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  Amenan Electrical Kenya

  Apr 2015 - Jul 2015

  Intern

  Duties Performed;1. Computer support and maintenance.2. Invoicing and taking end of day on the quick-books accounting package.3. Recording and updating of stocks on excel and stock cards.4. Sales and marketing.

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  Sidian Bank

  Feb 2017 - May 2019

  Key Responsibilities:• Provide second level support to all users at branch and Head Office.• Review fault/incident logs to ascertain and address all T24 issues.• Provide afterhours support in line with Service Level Agreements to ensure customer satisfaction.• Ensure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to the responsible party.• Conduct periodic checks on the T2 system to identify weaknesses and challenges and provide solutions.• Implement changes as directed by supervisor.• Participate in project implementation as assigned.• Log/report/escalate all Electronic Banking/Channels faults/incidents • Provision of core banking system reports.• Anti-Money Laundering system support.• IPEN system support.• Ensure no downtime arising from lack of housekeeping which involves purging of logs and archival of backups for T24,AML and IPEN systems.• Ensure uptime of T24 test environments.• System tuning for backup scheduling on Commvault backup application and maintenance. Achievements:• Part of the team that participated in the successful deployment of an Enterprise grade data protection solution known as Commvault. Commvault application facilitates backup of the production system and provides flexibility in terms of scheduling jobs and job retention. The application supports main data types being, VMware and DB2.• Participated in the integration of core banking system and the deployed internet banking system to production.• Configured and implemented the system backup solution within timelines and budget. New role as a system admin for the commvault solution.• Participated as a team member in the T24 system R18 upgrade and subsequent support. Show less I am involved in fixing application and system problems, or any incident that is disrupting the application service that business users depend on. Duties performed;1. Development of T24 extraction routines on Anti-Money Laundering System(AML)2. Deployment of AML system on production environment.3. Extraction of T24 data for reporting purposes.4. Ensuring T24 Close of Business (COB)is done and all associated executed.5. Provide user support to bank staff on T24.6. Automated extraction of Debit card orders on T24.7. Supported the vendor with the integration of Biometric system with T24 Core banking.8. Archival of T24's database(DB2)9. Resolution of issues raised on the Bank's ticketing system. Show less

  • IT Application Assistant -T24 Analyst and Support/Databases

    Aug 2017 - May 2019

  • IT Intern

    Feb 2017 - Aug 2017
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  SENSYS (Kenya) Limited

  Jun 2019 - Jun 2022

  Technical Analyst

  Key responsibilities:T24 Implementation, Support and MaintenanceAchievements: Workstation: Commmercial Bank of Africa(CBA)• Credit and goal redesign for CBA loop application. This change request involved how the customer will be able to set up, edit, delete and withdraw from goals.• KYC limit enforcement on account level on CBA loop.

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  KenGen Kenya

  Aug 2023 - now

  Transport and Logistics Officer (Data Analyst)