Rachel Françoise

Experience

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  NHS Northamptonshire

  Jan 2008 - Mar 2010

  Registration & Screening
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  Northamptonshire Healthcare NHS Foundation Trust

  Mar 2010 - Sept 2013

  CLAHRC Co-ordinator

  CLAHRC - Collaboration for Leadership in Applied Health Research and Care• Supporting and facilitating Applied Health Research projects and Service Evaluations• Engaging stakeholders in research activity• Developing the capacity of NHS staff to carry out research and use existing evidence to inform service delivery and best practice• Working with other CLAHRC colleagues to stimulate culture change – where need for evidence is acknowledged and is used to inform practice• Networking and relationship-building with senior academics, commissioners and clinicians• Undertaking a 'Knowledge Broker' role to encourage collaboration between the NHS and Academic Institutions• Creating ‘Brokered Knowledge’ for targeted audiences aimed at implementation of evidence• Presenting at seminars• Organising and facilitating conferences and training events• Representing CLAHRC at local and national conferences and events• Creating toolkits and online training for use by NHS staff• Writing for Publication • Writing Research proposals for Governance Approval and Bid Submission • Creating complex reports for targeted audiences• Using an array of Research Methods for data collection • Understanding of the Quality Framework within the NHSFor further details on CLAHRC please see the website: www.clahrc-lnr.nihr.ac.uk Show less

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  Northampton General Hospital

  Sept 2013 - Mar 2022

  Head of Patient Experience & Engagement

  * Development of a Patient Experience focussed culture* Patient Experience Network National Awards (PENNA) Winner* Member of the HoPE Network (Heads of Patient Experience Network)* Implementation and Management of the National Friends & Family Test (FFT) within NGH* Roll out and development of FFT across services including A&E, Inpatients, Maternity, Day case areas and Outpatients * Delivery and management of Patient Experience improvement projects * Implementation of changes to delivery based on feedback* Delivery of the Patient Experience & PPE strategies* Patient Experience trend analysis across data sets* Facilitation of National Surveys inc. NHS Inpatient Survey* Delivery of training based on Customer Experience within healthcare* Stakeholder engagement* Network development and management for Patient Experience Leads* Engaging Patients and Public in the evaluation and improvement of services* NHS Change Management* Supporting and encouraging Front-line Innovation* NHS Procurement and Tendering process* Development of an Patient & Public Engagement Network (PPEN) to support the organisations Patient & Public Engagement (PPE)* Contract Management with external companies* Triangulation of various data sources including PALS and Complaints * Implementation of evidence based practice* Delivering and developing training including whole Trust Induction and the Band 6/7 leadership development Show less

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  NHS England

  Mar 2022 - now

  People & Communities Engagement Manager - NHS National Cancer Programme