Abd Ghani Mohd Noor

Experience

• 

  VADS Berhad

  Jul 2010 - Jun 2022

  Team Leader

  • Supervise and Coaches Customer Service Professional (CSP) on a daily basis to oversees daily operation of the contact centre and implements process improvement.• Assists and Reports to Operation Manager all ongoing operational and day to day management of contact centre by ensuring daily service levels, operational targets and quality targets are achieved.• Responsible to attend to customer’s applications, enquiries and complaints within the targeted time frame.• Prepare, Generate and Review daily,weekly and monthly performance report of call centre.• Perform coaching session to the team members (CSP).• Motivates and drive CSP individual contributions to enhance sales, team performance and productivity.• Measure team members’ productivity and recommends for incentive, rewards and recognition programs to improve performance.• Monitors discipline and work conduct of team members. Responsible to counsel team members in their areas of improvement to maximize their potentials. Show less

• 

  TM ONE

  Oct 2020 - May 2023

  Assistant Manager
• 

  Telekom Malaysia

  Oct 2022 - now

  Assistant Manager Policy & Governance