Sharon Boyd

Experience

• 

  Glasgow Housing Association

  Dec 2003 - Mar 2008

  Welfare Benefits Officer
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  Wheatley Group

  Mar 2008 - Oct 2015

  Assisted the organisation in their EFQM assessments Part of project team designing and implementing improvements across the organisation; including operational and IT projects. Delivered savings in process time, and reduction in monies owed.

  • EFQM Assessor (Quality Scotland)

    Aug 2011 - Oct 2015

  • Business Improvement Lead/Analyst

    Mar 2008 - Oct 2015
• 

  Glasgow Credit Union

  Jan 2011 - Nov 2014

  Board Director

  Board members are volunteers and are responsible for agreeing the strategic direction of the Credit Union; working with the Management Team to review performance and KPI's; to ensure the organisation is financially stable and working to deliver the best returns for it's members.

• 

  Cigna Health Corporation

  Sept 2015 - Jul 2016

  Business Analyst

  Responsible for supporting Project Manager in the planning, design and delivery of Global Projects. Part of team that designed and delivered new CRM systems, utilising demand collection, customer insights, stakeholder management, testing and floor walking warranty support.

• 

  SMB Solutions Ltd

  Oct 2015 - Oct 2018

  Managing Director

  Provision of consultancy services to help companies improve business processes, customer engagement, lean and systems thinking.

• 

  Scottish Water

  Sept 2016 - Jul 2017

  Business Data Analyst

  I work within a small team responsible for reviewing customer satisfaction survey returns, and contacts where we are responsible for analysing and evidencing the reasons for any dis-satisfaction from business and household customers.We provide this analysis and evidence to our teams, and help support front line officers and managers to find solutions and support that ongoing change to improve the customer journey and increase satisfaction in the services we provide. Recent comment from a colleague - "You’ll be successful in anything you undertake as when you put your mind into something there’s nothing stopping you. You’ve been an inspiration in terms of tenacity, patience, hard work, relationships, professionalism and many more.Thank you Sharon for your kind words and your collaboration – I wish you the best". Show less

• 

  Barclays

  Jul 2017 - Apr 2021

  Pleased to be able to confirm that as of the 31st July, I will be moving to Barclays to work on some exciting projects.

  • Head of Business Analysts Team

    Aug 2019 - Apr 2021

  • Senior Project Manager

    Jul 2017 - Aug 2019
• 

  Searan Coaching & Consult

  Oct 2020 - now

  Executive Coach

  I am beginning my journey as an Executive and Corporate Coach. I would happy to discuss how I can help you and your organisation find the benefits of coaching both personally and professionally.

• 

  Barclays UK

  Apr 2021 - Apr 2024

  Information Technology Operations Manager
• 

  Scottish Friendly

  Apr 2024 - now

  Senior Project Manager