Yiu Bun Benny Mok

Yiu Bun Benny Mok

Flight Attendant

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location of Yiu Bun Benny MokHong Kong, Hong Kong SAR

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  • Timeline

  • About me

    Customer service manager

  • Education

    • Human Academy Japanese Langauge School

      2020 - 2020
      Japanese Langauge Japanese Language and Literature JLPT N2 level
    • Baruch College

      2010 - 2011
      Bachelor of Business Administration - BBA Accounting
    • Queensborough Community College

      2008 - 2009
      Associate's degree Business Administration and Management, General
  • Experience

    • Cathay Pacific Airways

      Apr 2012 - Jan 2020
      Flight Attendant

      • Carry out inflight safety and security procedures.• Demonstrate interpersonal effectiveness.• Prepare and submit reports on inflight ad-hoc incidents and emergency situations• Conduct and promote inflight duty free sales services

    • Kyokuto Boeki Co., Ltd.

      Feb 2020 - Jan 2022
      Sales Manager

      • Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives• Present sales, revenue and expenses reports and realistic forecasts to the management team• Build, maintain and strengthen a company's relationship with clients with different languages

    • Strawberrynet

      Jun 2022 - May 2023
      Assistant Sales Manager

      • Organize and manage and assist with sales operations of roadshow and exhibition work.• Collaborate with other corporates for events, workshops and roadshows.• Communicate with vendors and arrange workflows, sales report and administration works.

    • Lufthansa Technik

      May 2023 - now
      Customer Service Manager

      • Perform daily operation and ad-hoc customers’ enquiries.• Collaborate with other departments and coordinate with group projects.• Business travel trips to visit clients and annual performance reviews.

  • Licenses & Certifications

    • JLPT N2

      Japanese language JLPT classes
      Dec 2020