Sushma Penumala

Experience

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  Amazon

  Jul 2018 - Jul 2021

  Project Manager

  ● Utilized Lean and Six Sigma methodologies for process improvement, achieving a 25% increase in delivery efficiency and reducing operational costs by 15%. ● Collaborated with stakeholders to develop user stories and process documentation, aligning technical deliverables with business goals and reducing delivery errors by 10%. ● Designed predictive analytics models to identify delivery bottlenecks, achieving a 15% reduction in late deliveries and enhancing SLA compliance. Conducted detailed root cause analysis to address quality issues, reducing inefficiencies by 20% and improving compliance with regulatory standards.● Spearheaded root cause analysis to address quality issues, reducing operational inefficiencies by 20% and improving compliance with regulatory standards.. ● Leveraged data analysis of metrics like NPS, churn rate, and scope to streamline processing methods, resulting in an 11% increase in market share and establishing efficient quality monitoring for operational issues. Show less

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  AT&T

  Jan 2022 - Nov 2022

  Program Manager

  1) Implemented agile methodologies, increasing project release frequency and reducing time-to-market.2) Collaborated with cross-functional teams to deliver projects accurately and within scope.3) Improved project efficiency threefold by optimizing budgets and reducing expenditures.4) Accelerated project execution through strategic planning, boosting customer retention and satisfaction.5) Led a team in a data center migration project, efficiently transferring data to cloud storage using JIRA.6) Conducted risk assessments and developed mitigation strategies, ensuring quality standards were met.7) Utilized data analytics to monitor project progress, providing actionable insights for continuous improvement. Show less

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  SRS Consulting Services LLC

  Feb 2023 - now

  Project Manager

  ●Conducted comprehensive business needs assessments, eliciting and documenting requirements to develop strategic solutions, bridging the gap between stakeholders and technical teams, and driving successful project outcomes through agile methodologies.● Conducted predictive analytics using BigQuery, identifying at-risk members and implementing targeted outreach that reduced cancellations by 40% and raised retention by 25%.● Designed and deployed interactive Tableau dashboards to analyze cost trends, resulting in a 15% reduction in operational costs through improved decision-making.● Streamlined payroll operations by automating processes with SQL and ETL pipelines, reducing processing errors by 20% and accelerating financial reporting cycles by 30%.● Employed analytical tools to provide strategic recommendations for cost projections, and satisfaction surveys for client SEANC by identifying trends that led to a 15% reduction in expenditures and a 10% increase in employee satisfaction.● Assessed payroll processes to ensure accurate & timely compensation for employees. Enhanced efficiency by automating processes using complex queries, significantly reducing errors by 20%, and streamlining operations.● Performed variance analysis on budget forecasts to identify discrepancies, implementing corrective measures that improved accuracy by 100%.● Tracked cost variances throughout the project life cycle, identified discrepancies & implemented 100% corrective measures. Show less