Tracey Coleman, MS, BSN RN

Experience

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  UNC Health Care

  Jul 1991 - Mar 2002

  Clinical Nurse II

  • Adult Medical- Surgical Service: Charge nurse and preceptor to incoming nurses; provided guidance and support to clinicians and physicians• Pediatric Intensive Care Unit: Provided nursing care for critically ill children with organ transplants, traumas, respiratory and/or cardiac failure, various surgeries and advanced hemodynamic monitoring.

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  CareAnyware

  Jan 2001 - Jan 2007

  Support Manager / Senior Clinical Analyst

  • Operated in multiple roles as subject matter expert - liaison between end-users and developers, Support Manager and Senior Clinical Analyst. • Researched, designed and developed clinical content for multi-discipline visit notes – incl. Home Health, Hospice, Maternal-Child, Pediatrics, Newborn, and Home Infusion. • Performed research and requirement collection throughout development including CMS PPS specs, OASIS updates for logic rules. • Knowledgeable in standardized home care documentation needs to include: OASIS, ICD-9-coding, OBQI reporting, P4P, and care planning. • Adept at working across the development life cycle, supporting developers in collecting and clarifying requirements and providing clinical and operational expertise.• Performed QA testing, researched defects, problem solving; created test case scenarios for testing; created training documentation for user manual, support FAQ’s, and job aides for use by end-users. Show less

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  Blue Cross NC

  Mar 2002 - Sept 2004

  Certified Case Manager (CCM)

  • Performed case management for an average of 60-80 members per month; • Determined inpatient appropriateness and LOS; • Negotiated with non-par providers, capturing cost savings without compromise of patient care; • Consistently exceeded monthly cost savings quota of $25,000, up to $45,000; • Extensive education provided to members re: policy benefits, health coaching, disease management, and external programs. • Developed case management assessment and data collection tools that were utilized by BCBS Trainers and other case managers; • Initiated disease management metric to track most common diagnoses accepted into Case management to assist in future program development; • Committees involved in included Operations, Care Plan, and Case Management Work Flow Process; • Headed up Care Plan committee and successfully developed and integrated Care Plan content for use in Case Mgmt maxMC module and work flow; • Strong organizational skills, data capture and thorough documentation, scoring 95-100% on all consistency reviews. Show less

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  Allscripts

  Sept 2007 - Nov 2020

  Clinical Lead Product Owner / Product Manager

  • Utilize SAFe® agile methodology for end-to-end SDLC from roadmap creation, release planning, document feature requirements, write user stories including problem statements and pain points, acceptance criteria, groom backlog, plan sprints, participate in daily scrums.• As a clinical PO/PM, act as a liaison between the development teams and clinical-oriented customers with ability to understand the pain points and relay in understandable way to development teams. • Researched and developed program gap-in-care dashboard and clinical decision support content for targeted chronic disease management, health maintenance, pediatrics, opioid /substance abuse, social detriments, behavioral health and COVID-19 using evidence-based guidelines.• Created end-user documentation: User-friendly configuration guides, job aids, client services training guides.• Established positive client relationships: Attend user conferences (ACE and regional), client go-lives, on-site visits, conduct webinars and training sessions (online and face-to-face), monthly user group sessions, and physician advisory board interactions. • As part of solutions management, performed demos for sales and client services, socialize new features, participate in programs including early adopter and “try before you buy”, assist sales in RFPs, go-to-market strategies for new products and end-of-life /sunsetting product transitions.• Served as SME for TouchWorks EHR, Prenatal product, CareGuides, Health Management Plan, and Population Health Management components, as well as cloud-based common components for Population Health, Gaps in Care dashboards, and Clinical Decision Support, including CDS Hooks (as part of FHIR integration)• Served as PPS officer monitoring and reviewing cases for potential patient safety; involved in developing company-wide PPS policy. • As part of Veradigm - Pulse8 performed data gap analysis, improving quality of our CCDA documents Show less

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  SemanticBits

  Nov 2020 - Dec 2021

  Senior Product Owner

  • Lead 2 FHIR teams standing up a FHIR server to improve interoperability across CMS’s CCSQ quality programs.• Collaborated with CMS CCSQ developing a program portfolio including submission methods, formats, quality measures, workflows, pain points, FHIR readiness exploration / opportunities. • Release planning with Feature identification /creation, roadmap development, story creation, grooming, lead PI planning. • Supervisor of business analysts

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  Omnicell

  Dec 2021 - Nov 2023

  Product Manager

  • Product Manager over CSM – Controlled Substance Manager in Central Pharmacy including feature identification /prioritization, roadmap development, story creation /grooming with engineering teams.• Cross Product UX/Workflows for Nursing / Nursing Admin users - Collaborate with cross product teams on best practice workflows, research industry guidelines, evaluate user interface designs for automated dispense cabinets in effort to streamline workflows, reduce pain points, mitigate medication errors, improve the nurse experience and improve overall patient safety. Show less

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  MHK

  Oct 2023 - now

  Senior Product Manager

  A subsidiary of Hearst Health.