Kamendren Govinden

Experience

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  Uconomy_SA

  Jan 2016 - Feb 2019

  -Built and maintained client relationships-Process development-Set clear team goals and KPIs-Oversee day-to-day teams' operations and performance-Discover training needs and provide coaching for team members-Listen to team members’ feedback and resolve any issues or conflicts-Generated quotes, administering petty cash and team travel reimbursements-Managed the interview process between client and selected candidates-Client and learner communication and query handling-Internal departmental query handling-Maintained deployment information database-Managed project administration through a CRM System-Analyzed mass grouped monthly performance reports and initiated necessary interventions Show less

  • Staffing Manager

    Feb 2018 - Feb 2019

  • Staffing Administration Team Leader

    Sept 2017 - Jan 2018

  • Sales Representative

    Jan 2016 - Aug 2017
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  Youth Health Africa

  Mar 2019 - Nov 2019

  Sourcing and Deployment Coordinator

  -Coordinated demand with supply, overseeing sourcing quality and managed placements in line with client requirements-Contributed to process development-Maintained and built a comprehensive deployment information database -Facilitated mass group induction and training on a national scale-Conducted presentations to higher-level management -Researched resources and site-locations in accordance to events assistant planning and execution on a national scale-Conducted client site visits in accordance to M&E procedures-Monthly reports and evaluation of project progress, challenges and solutions Show less

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  Uconomy_SA

  Nov 2019 - Jun 2021

  Staffing Operational Manager

  -Contributing to process development -Conducting client presentations-Conducting client site visits in accordance to M&E procedures -Building and maintaining client relationships-Providing support to project managers in line with meeting project objectives-Setting up, preparing and attending stakeholder meetings and establishing action items and -conclusions-Conducting project investigations and evaluating solutions-Setting clear team goals and KPIs-Delegating tasks and setting project deadlines in line with a project plan -Overseeing day-to-day teams' operations and performance-Discovering training needs and provide coaching for team members-Listening to team members’ feedback and resolve any issues or conflicts-Monthly reports and evaluation of project milestones, progress, challenges and solutions Show less

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  Stephen Pikus Design

  Jul 2021 - Sept 2021

  Operations Manager

  Operations Manager- Quality control management - Implement and manage a stock control system- Staff supervision - Plan and control production - Implement human resource procedures - Administration management- Implement management decisions - Investigate and eliminate discrepancies in each departmental process- Daily progress reports

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  GAAP Point-of-Sale

  Apr 2022 - May 2022

  Installation Technician

  - Traveling to customers' places of business- Installing electrical or computer equipment such as flat-screen televisions, projectors, routers, desktop computers, and laptops.- Suggesting areas where equipment should be set up and where cords should be placed.- Troubleshooting problems with existing equipment- Testing old and new installation connections- Providing customers with verbal and written operating instructions for new equipment.- Housekeeping after the job is complete.- Interact with customers to provide and process information in response to inquiries, concerns, and requests about Hardware and software.- Train clients on how the software works- Follow standard processes and procedures.- Identify and escalate priority issues per client specifications.- Report back regularly to the team leader as required.- Stay up to date with software/hardware changes /enhancements. Show less

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  Amazon Web Services (AWS)

  Jun 2022 - now

  Technical Customer Service Associate

  The AWS Core Customer Service Team is there to be an indispensable resource for AWS customers, aiding them with billing and account issues as we lead the industry in Cloud Services.- Being a voice and advocate for our customers when something doesn’t feel right- Driving projects that improve support-related processes- Working with customers to understand how they use AWS services- Providing valuable feedback to business and development teams- Assuming responsibility for developing detailed knowledge about specific product lines- Making sure internal knowledge reference pages are updated- Working with customer support teams to ensure a high-quality level of support Show less