Victoria R.

Experience

• 

  Services for Independent Living

  Jan 2011 - Mar 2015

  Caregiver

  Following the care plan as directed by supervising nurse.Assisting with bathing and grooming - This can include but is not limited to: shampooing hair, finger and toenail care, brushing teething, and shower assistance.Basic food preparation - From grocery shopping to actually preparing the food, it’s important to ensure the senior is displaying proper nutrition.Medication reminders - Caregivers must assure that medications are taken at the correct time as directed by the doctor.Light housekeeping – It’s important for caregivers to keep a safe and clean environment. Duties related to housekeeping will typically involve making the bed and and cleaning the bathroom and kitchenTransferring the client – This refers to transferring the client from chairs, from the toilet, from bed, and to and from a vehicle.Toileting – It’s important to assist with using the toilet to encourage comfort and prevent any infectionsTransportation – If a caregiver has a vehicle and a driver’s license, it’s likely they will help to take the elder around to doctor’s appointment and other activities.Monitoring changes in client’s health – When following the care plan, the supervising nurse will want to know if there are any changes in health that are concerning and that may need medical attention.Companionship – Possibly the most important of all caregiver duties, caregivers will be with the elder all day and it’s mutually beneficial if they enjoy each other’s company. It’s a very important part of a caregiver job! Show less

• 

  Starbucks

  Aug 2013 - Dec 2013

  Barista

  Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues.Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized work space so that partners can locate resources and product as needed.Maintains regular and consistent attendance and punctuality.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Show less

• 

  Staples

  May 2014 - Feb 2015

  Copy and Print Associate

  –Serves as a leader within the retail organization with direct accountability to the Copy & Print Center. Runs a profitable, efficient and effective sales operation through effective people management. Provides feedback and coaching to all Copy & Print associates to build strength, relationships and capability. Takes personal accountability for the retention, development and performance of the CPC team. Partners with General Manager and Sales and Services Manager on Business Discount Program and additional programs as needed. Communicates regularly with copy and print team, store managers and is regularly networking with all associates in order to grow book of business.– Exhibit and Inspired Selling behaviors in all interactions and communications with customers, associates and management and coaches team of associates to do the same; Serves as a Selling and Service role model for whole store. Achieve all sales & service goals and drives DPT through presenting solutions and rigorous utilization of Salesforce.com to grow relationships that result in BDP Net Incremental sales. Respond and resolve customer requests and concerns.–Oversees print production to ensure customers receive quality jobs done right the first time. Follows the Copy & Print Quality First process, a proven production workflow. Conduct Daily Quality Walks every shift and provide positive reinforcement and coaching for deficiencies.–Responsible to make sure all operational policies and processes are followed (i.e., machine maintenance, supplies, click counts, UPS reconciliation). When possible, delegates operational tasks to Copy & Print team. Active in copy & print associate scheduling process. Stay current on new Copy and Print technologies, products and services. High degree of comfort working with production machinery and customer management systems. Show less

• 

  Charlotte Russe

  Aug 2015 - Feb 2016

  Supervisor

  Open/close the store-training-cash register (POS) experience-accepting shipment-imputing damages-ensures loss prevention-merchandising the store-pricing products and shipment

• 

  Primaris

  Dec 2015 - Jan 2016

  Customer Service Representative

  -Answered local calls (MO only)-Assisted clients in setting appointments -Seasonal PositionReason-being to get health insurance before the deadline.

• 

  Eyes on missouri

  Feb 2016 - Dec 2016

  Exam tech

  conducts diagnostic testing, read glasses rx for new and or existing patients, orders supplies for doctors as needed, helps establish the appointment book, calls follow-ups, helps with bookkeeping

• 

  University of Missouri-Columbia

  Feb 2017 - Oct 2023

  Certified Ophthalmic Assistant

  Conduct preliminary testing which includes: -Intraocular pressures-Visual acuity-Medications (general/ocular)-Medical history-Procedure history-Refractions/lensometry-Pachymetry-Color plates-Stereo testing-4 Dot testing-DilationSpecialties worked under: Glaucoma, Cornea, Retina, Plastics, Pediatrics, Neuro, General, as well as Optometry.Special testing : Visual fields (including Goldmon), OCT, IOLM, Topography, Atlas, A-scan, B-scans, UBM, and Fundus photos.Minor procedures I've assisted in: Cross-linking, Ptosis repairs, Ectropion/Entropion repairs, Chalazion repairs.Currently working directly under a glaucoma specialist who does: SLT, MLT, MPCPC, Cataract surgery, LPI, and Bleb Needling. Show less

• 

  University of Missouri Health Care

  Jul 2022 - Oct 2023

  Supervisor of Outpatient Services

  Assist immediate supervisor with interviewing, selection, training, evaluation, and counseling of staff in a specific section of Outpatient Services. Instruct and advise staff on changes in policies, procedures or working conditions.Assist in developing and implementing departmental policies and procedures that are consistent with accreditation standards. Collaborate with other departments to ensure delivery of quality of services.Assist in managing the departmental guest relations program. Represent and participate in appropriate committee activities.Confer with physicians and other staff to resolve operational problems and promote communication and good guest relations with patients and the public.Coordinate clerical and/or patient care activities within a section of Outpatient Services by planning, assigning, and reviewing work to provide support to professional staff.May complete unit/department specific duties and expectations as outlined in department documents. Show less

• 

  DigitalOptometrics

  Nov 2023 - Jun 2024

  -Conduct subjective refractions remotely for patients located all across the U.S. and Canada.-Provide Doctors of Optometry accurate data that is essential in performing an eye exam.-Deliver an excellent patient experience while interacting remotely over video.

  • Doctor Services Specialist

    Mar 2024 - Jun 2024

  • Ophthalmic Technician

    Nov 2023 - Mar 2024
• 

  U.S. Army and Army National Guard

  Apr 2024 - now

  Medical Records Technician

  Maintain Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines.Index and validate documents uploaded into HRR.Ensure all medical documentation received from the Soldier, unit, or medical provider is placed in appropriate electronic record, as well as the Soldiers Service Treatment Record (STR).Maintain STRs in accordance Army Regulations.Obtain release of information from Soldiers when appropriate using proper authorization forms.Ensure appropriate disposition of STRs in accordance with Army Regulations.Ensure accountability of STRs via semi-annual audit.Ensure accurate construction of STRs when required.Ensure HIPAA compliant handling, storage, and transmittal of all documents.Ensure Paper Record Tracking (PRT) is being utilized, once system is 100% on-line. Show less