Sameer Sawant

Experience

• 

  SANTOOR IMPEX PRIVATE LIMITED

  Jun 2004 - May 2005

  EDP Assistant
• 

  Zenith Computers Ltd. - India

  May 2005 - Feb 2006

  Technical Support Engineer
• 

  Wipro Infotech Limited Through Franchise Of Nexpro Solutions.

  Feb 2006 - Aug 2007

  Server and Application support Engineer
• 

  Accenture

  Jun 2007 - Mar 2014

  Service Delivery Team Lead

  Project 1: Leading chain of super market in USA. Lead windows servers build team from offshore. Worked on supporting new server build and migration of windows server Environmentcombination of windows 2003- 2008 servers on VMware environment. Worked on migration of 1500 windows 2003 domain controller to Windows 2008 domaincontroller. Managed, administrated, and troubleshoot the issues of all the virtual servers. Active member of project’s Incident management and Problem management team. Escalating the issues to the vendors and higher management and taking it for closure. Sending out weekly report to onshore-offshore senior management. Managing team shift roster, budget and finance. Project 2: Leading bank in Canada Lead project specific infrastructure team from offshore. Managed all remote location I.e. –Pune, Chennai, Bangalore and Canada T-West. Maintaining project related test environment at offshore locations combination Physical andVirtual servers of Windows, Linux & VMware environment. Setting up & maintaining dedicated project related environment at offshore locations. Worked on BCP for the projects.Resolving technical issues within the project related issuesProject 3: Accenture Compliance, Audit and Business Continuity team. Plan, organize and carry out internal audits of various projects, engagements & functions. Providing supports during external Audits. Conducting prep Audits prior to any external audit. Assist Projects to develop BCP plan. Assist projects during disaster situations and help them invoke BCP during the emergency. Assist Projects to develop the contract compliance framework for all the projects at IDC. Assisting in implementation and maintenance of security standards and certifications.Project 4: Leading bank is UK. Responsible for supporting the Testing Branch Infrastructure setup at Offshore - Mumbai, Pune, Bangalore & Manila Show less

• 

  Netmagic Solutions (An NTT Communications Company)

  Mar 2014 - Feb 2020

  Assistant Manager

   Lead service delivery for remote operations from offshore. (Team Strength - 30+ Engineers) Worked on Multiple Project to Implement and provide support for Cloud, Virtualization,Managed Services (Windows, Linux, and Networks), Monitoring, Backup and Colocationservices for 12 Datacenters across the globe by 24*7*365 days support. Coach, mentor, motivate and supervise project team members of 30+ engineers for thesmooth flow of Project and Operations. Leading, Presenting and Participating in meetings at the operational and project level, andprovide continuous feedback on project status Develop & maintain excellent relationship with Customer and other stakeholders to obtaingood feedback & satisfaction on the services provided. Keep Customer and Management updated about the Project and Operations by providingTrend analysis, Status report, Weekly and Monthly MIS report to customers. Proactively work on Risk Management, Problem Management and make sure thatConfiguration management and Issue Register are up-to-date Worked on resource planning/optimization and continual training plan for project. Worked on Business continuity Plan (BCP) and planed for simulation activities within theprojects. Implemented various information security initiatives alongside the security team. Coordination with 3rd party vendors for external incidents follows up. Review employment applications from recruitment team and perform interviews. Show less

• 

  Brinks India Private Limited

  Dec 2020 - now

  Project Manager

  • Managing Enterprise Infrastructure, Datacenter services, application support and End user support.• Responsible to manage end to end Service Delivery and Technical services, solutions including security services to Business functions as part of extension of global IT management. • Identify IT operation trends, suggest improvement for processes, procedures and Business Interfaces related to operations and maintenance activities and ensuring operations efficiency.• Using best practices knowledge to understand team priorities and resolve Incidents with 1st line teams and suppliers on incident resolution.• Have executed vast key projects like datacentre migration. Firewalls migrations, redefined network architecture for branches (60 branches) connectivity etc. • Performed a role of Solution Architect and ensured users get good experience in terms of application performance and Uptime. • Have driven project of setting up Near DR for mission critical Databases.• Scheduling reviews with vendors and support functions. • Manage resources to support specific and very critical Service Delivery objectives. Show less